Technical Director - On Campus Position

Technical Director - On Campus PositionUnder the general direction and supervision of the Vice President of Information Technology (VPIT), the Technical Director is responsible for the overall planning, organization, maintenance, management, and execution of the technical aspects of the campus-wide information technology infrastructure including but not limited to: the College's Computer Data Center, Storage Area Networks, Network Attached Storage, computer networks (wired and wireless), network closets, servers, storage solutions, IP devices, Internet-of-Things (IOT) devices, virtual environments, databases, cloud-based computing, desktop and laptop computing, printers, scanners, backup solutions, disaster recovery solutions, business continuity, help desk applications, email solutions, Office 365 tenants, IT security, Microsoft Solutions, encryption solutions, inventory management and other associated hardware and software. The Technical Director provides leadership and management to IT personnel that directly report to them including but not limited to: Network Engineers, Technicians, System Administrators, Database Administrators, Programmers, Help Desk Analysts, Web Developers and Support personnel and other IT professionals that support the IT infrastructure (whether in-house or out-sourced). The Technical Director supports both the VPIT, the Chief Information Security Officer (CISO), and the Executive Director of Applications (EDA) in coordinating, implementing, organizing and managing the College's infrastructure and related services. This position focuses heavily on the technical aspects of IT infrastructure, assisting the CISO to ensure all technical infrastructure are current, secured and in adherence/compliance with regulatory requirements. The individual will direct all IT operations to meet staff requirements, as well as manage the support and maintenance of existing applications, the development of new technical solutions, and any other duties or responsibilities as determined by the VPIT. The Technical Director will also act as a technical resource for Texas Southmost College Network Services striving to uphold Texas Southmost College mission, goals, and objectives.Essential Duties and Responsibilities - • Manages a team of IT professionals responsible for deploying, maintaining, and supporting the Texas Southmost College's IT infrastructure and operations.• Provides leadership to IT infrastructure engineering and operations teams, fostering a service-oriented culture to support application and development engineering teams.• Acts as a culture leader with a sharp focus on career/skill development.• Develops and maintains a comprehensive IT infrastructure and operations strategy aligned with Texas Southmost College's objectives.• Meets with industry vendors to review new and existing software and hardware solutions that promote best practices both operationally and strategically for the betterment of the College's IT infrastructure.• Manages vendors and service providers to ensure the delivery of contractual and implied objectives that support the strategic goals and operational objectives of the College• Assists the VPIT with the development and management of the College-wide Information Technology budget process.• Leads enterprise IT compliance and cybersecurity best practice initiatives as directed and recommended by the CISO.• Reviews, identifies and resolves systematic service-related issues.• Prioritizes service improvement requests and identifies gaps for future functionality.• Communicates with College personnel via system-wide communiques regarding infrastructure matters, changes, projects, issues, downtime (planned and unplanned) news and general dispositions as required• Partners with other leaders to implement and maintain the IT strategies across all levels.• Ensures the company's IT systems and applications are secure, reliable, available, and efficient in accordance with directives and recommendations from the CISO.• Identifies and implements automation opportunities to streamline processes and improve efficiency.• Leads IT infrastructure changes and projects using established change management and established project management best practices• Oversees the execution of change management and project management processes, fostering a culture of continuous improvement.• Develops and implements policies and procedures governing IT infrastructure and operations, including disaster recovery and cloud infrastructure management.• Reviews service delivery targets, service level agreements and objectives to maintain effective customer provision.• Establishes processes for monitoring, troubleshooting, and resolving production incidents efficiently.• Monitor infrastructure technology services, providing regular updates to the Vice President of Information Technology (VPIT) and other senior leadership as required.• Monitor infrastructure technology security, providing regular updates to the Chief Information Security Officer (CISO), the VPIT and other senior leadership as required.• Maintains a safe, clean, and confidential working environment consistent with OSHA, HIPAA, and HHC standards.• Monitors and evaluates system security backup and recovery procedures in partnership with the CISO.• Establishes a Network Operations Center (NOC) for the Information Technology Department.• Interviews, hires, orients, trains, evaluates the performances of and, when necessary, disciplines and/or recommends the discharge of department personnel reporting to them.• Approves timesheets and PTO requests for IT staff.• Assists in setting goals and expectations for staff.• Provides direction, as necessary, to staff regarding sensitive and/or complex work, related problems, resolves complaints and responds to inquiries regarding department operations• Pursues professional development by taking courses or classes (internal and external) offered by the College or professional development organizations, as appropriate and by maintaining required professional credentials, licensing, and continuing education hours as information technology infrastructure standards dictate.• Participate collegially in discipline-specific activities developed for IT personnel, as appropriate.• Attend the workplace regularly, report to work punctually and follow a work schedule to keep up with the demands of the worksite (which may be on campus or at an off-site location).• Working hours may include evenings or weekends.• Use interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed between coworkers, the supervisory chain, faculty, staff, students, and customers.• Support the values and institutional goals as defined in the College's Strategic Plan.• Complete duties and responsibilities in compliance with college standards, policies and guidelines.Required Knowledge and Skills - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.• Strong, demonstrated commitment to the mission of the community college.• Experience with regulatory compliance and best practices in the field of information technology.• Proven IT leadership with staff development skills.• Strong analytical, problem-solving, and communication skills.• Ability to prioritize tasks in a high-pressure environment.• Availability to support the College during both business and non-business hours, on-premise and remotely.• Proficiency with Computer Data Centers, Storage Area Networks, Network Attached Storage, computer networks (wired and wireless), network closets, servers, storage solutions, IP devices, Internet-of-Things (IOT) devices, virtual environments, databases, cloud-based computing, desktop and laptop computing, printers, scanners, backup solutions, disaster recovery solutions, business continuity, help desk applications, email solutions, Office 365 tenants, IT security, Microsoft solutions, encryption services, inventory management and other associated hardware and software.• Experience with Cisco, Cisco Meraki, Aruba, Barracuda, VXRail, VMWare, Dell, Hewlett Packard, Apple Macintosh, Palo Alto, SonicWall and similar related systems and solutions.• General knowledge of the Texas Higher Education Coordinating Board and the Southern Association of Colleges and Schools Commission on Colleges.• Skill in working effectively in a team environment with a customer service focus.• Ability to use technology in the teaching and learning process.• Ability to establish and maintain positive and effective working relationships with students, college employees and the public.• Ability to communicate effectively, both orally and in writing; define problems, collect data, establish facts, and draw valid conclusions; and effectively present information.• High level of energy and good sense of humor with the capacity for extraordinary time and effort demands.• Performs other related duties as assigned.Required Education and Experience - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education and experience required.• Bachelor's degree in Computer Science, Information Security, Cybersecurity, or a related field from an accredited college or university, OR a minimum of 5-7 years of experience in information technology, with a focus on higher education or public sector environments a plus• Experience managing and leading technical teams.• Experience with security architecture, incident response, and cloud services.• Knowledge of laws and regulations including but not limited to the Family Educational Rights and Privacy Act (FERPA), Health Insurance Portability Accountability Act (HIPAA), HITECH Act, GDPR, and PCI Compliance.• Experience collaborating with colleagues across an organization to construct and continuously improve measurable outcomes.• Demonstrated excellent communication, interpersonal, and leadership skills and ability to work independently.• Ability to handle sensitive and extensive confidential data.• Problem solving skills and the ability to lead, instruct, handle a large variety of details and to work with all levels of organization.• Ability to perform and excel in a high-tech environment.• Proficient in the use of email, word processing, spreadsheet, database, and presentation software and use of the Internet to access data, maintain records, generate reports, and communicate with others.Preferred Education and Experience - • Master's degree in Computer Science, Information Security, Cybersecurity or a related field from an accredited college or university.• Experience with ITIL concepts, change management and project management• Experience in a higher education environment.• Experience with cloud security solutions.Certificates and Licensures - • Selective disciplines and technical areas have requirements as defined in each advertised position.Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand. The employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop,