Mortgage Loan Officer - Fredericksburg Area

PRIMARY FUNCTION

The Mortgage Loan Officer proactively solicits prospective mortgage clients and new members for Virginia Credit Union (VACU). Responsible for assisting Virginia Credit Union members and prospective members in obtaining first mortgage loans including FHA, USDA‑RD, VA, and VHDA. Develop and maintain business relationships with VACU partners, builders and realtors. Obtain and maintain all pertinent documents for processing. Responsible for application from initial receipt through loan approval/closing and ensuring that the application is handled in a timely manner. Exemplify excellent member service.

JOB DUTIES AND RESPONSIBILITIES

Provide quality member service to meet the standards set by Mortgage Lending management and the Member Experience team. Interview members and prospective members for first mortgage loans, including purchase and refinance transactions. Assist members with understanding the homeownership process or related mortgage products, including conventional and government lending programs. Present mortgage options that balance leverage and home affordability. Consistently communicate with members about their application status (approval, denial, additional documentation, etc.) and current interest rates. Ensure that interest rates are locked in accordance with VACU policies. Conduct preliminary underwriting reviews to assess secondary market standards or VACU guidelines. Submit complete applications to underwriting using computer technology. Assist in obtaining information for timely processing of all mortgage loans. Verify supporting documentation, including employment history, deposit information and other application-related documents. Communicate with mortgage lending management about file status and issues or concerns with a particular loan. Promote VACU mortgage products and realty services via VACU finance seminars and cross‑promote other VACU financial service options such as consumer lending, investment services, property and casualty insurance, title and settlement services. Assist in developing marketing strategies to deepen mortgage relationships and opportunities with members, prospective members, VACU partners, builders and realtors. Maintain excellent working relationships with Sales, Processing, Underwriting, and Closing team members. Receive full documentation on all loan products (purchase and refinance), specializing in conventional and government (FHA, VA, USDA Rural Development) mortgages. Review, calculate and prepare loan documentation necessary for underwriting. Examples include income documents, bank statements, credit reports, employment history, underwriting reports, reserves, cash to close and federal government exclusionary lists. Maintain an excellent understanding of investor and VACU requirements for a variety of loan products, including conventional (traditional and non‑traditional) and government lending. Maintain an understanding of state‑specific loan and closing transactions to ensure loans close on time. For converted pre‑qualified loans, prepare files for submission to underwriting and closing to ensure application meets secondary market standards or VACU guidelines. Update mortgage loan origination system in a timely manner. Assist with the preparation and scheduling of residential loan closings. Comply with Regulations B, C, X and Z regarding the completion, preparation, issuance and delivery of required disclosures, including the Good Faith Estimate, Truth in Lending, Potential Transfer of Servicing and Adverse Action forms. Also include compliance with FACT and FDPA (Flood). Ensure data integrity and accuracy of all loans, measured by the number and severity of audit exceptions reported monthly by external and internal audit teams. Comply with all published enterprise‑level policies and procedures, including Risk Management policies. Complete all required, ongoing enterprise‑level training, including BSA, OFAC, and Information Security. Report all Risk Management Policy violations in accordance with policy. Assist with testing mortgage loan origination system new product and program releases and updates or upgrades as needed. Assist management in investigating audit exceptions and formulating responses. Assist Post‑Closing in obtaining outstanding documentation for all closed mortgage loans. Contribute towards team and departmental goals. Other duties may be required and assigned.

EDUCATION

High School Graduate; College graduate preferred, but not required.

WORK EXPERIENCE

Significant conventional and government loan experience required. Excellent knowledge of mortgage documentation and federal, state, and local real estate regulations required. Prior experience building Dealer/Realtor relationships and marketing mortgage products preferred. Retail and Branch banking experience preferred. Experience using EMPOWER automated underwriting system a plus.

DESIRABLE TRAITS

Excellent oral and written communication skills. Strong customer service and sales ability as demonstrated by monthly sales volume of $1,000,000 of funded loans per month. Strong problem‑solving and organizational skills. Ability to analyze financial information. Must be a team player. Computer experience required.

COMMENTS

Overtime and/or Saturday hours may be required. NMLS Must maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

PHYSICAL REQUIREMENTS

This job requires the ability to sit for long periods of time. This job requires infrequent lifting or carrying of objects up to 10 pounds. #J-18808-Ljbffr Virginia Credit Union