Teller

Job Description

Job Description

At ServisFirst, Our Name is Our Mission. 

DUTIES AND RESPONSIBILITIES

The Teller   is responsible for delivering quality customer service through efficient handling of routine over-the-counter transactions and for recognizing and acting upon sales opportunities that present themselves during the transactions. 

The incumbent will: 

• Process deposits by receiving checks and cash for deposit, verify the deposit amount, examine the checks for necessary endorsements and request any required identification
• Cash checks and pay out funds to clients after verifying signatures and the availability of funds in the account from which the check is being drawn 
• Provide clients with transaction receipts (e.g., deposit slips, etc.) derived from the transaction information entered into the system
• Cross-sell the Bank’s other products and services, refer clients to appropriate personnel as needed
• Count and balance currency, coins and checks received daily for deposit ensuring the accuracy of all funds counted and balanced 
• Balance cash drawer daily and verify cash being returned to the vault
• Open, verify, count and balance deposited funds removed from night depositories
• Perform customer service duties as needed via phone or in person by assisting clients with inquiries about account information and Bank products or direct calls to proper Bank personnel
• Provide guidance and maintenance for new and existing accounts including client address changes, balance verification, miscellaneous charges, etc.
• Sell coins to the vault ensuring that all required steps are taken as stated in Bank policy and procedures
• Accept loan and installment payments from clients
• Identify and report suspicious transaction activity and potential security threats
• Operate computer terminal or personal computer to process account activity, determine balances and resolve problems within given authority
• Responsible for being familiar with all compliance regulations and policies that are applicable to this position and follow and ensure compliance with these regulations and policies 

Note: Reasonable accommodation may be made to enable otherwise qualified associates/applicants with disabilities to perform the essential functions of the job.

Note: Additional duties and responsibilities may be assigned.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent
• Six (6) months of related experience, particularly in cash handling and customer interaction
• Excellent customer service skills, as demonstrated by previous experience interacting with customers and responding to requests
• Excellent communication skills
• Knowledge of basic accounting, with experience reviewing numerical information and balancing
• Ability to accurately count and handle cash
• Experience using Microsoft Outlook, Word and Excel

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

The physical requirements and environmental conditions of this position consist primarily of:

• Sustained standing and sitting
• Frequent use of PC, including typing or sustained attention to monitor 
• Occasional lifting of basic office files or equipment up to 20 lbs
• Normal office environment with comfortable internal temperatures and low level noise

EOE/AA