Public Safety Systems Administrator
Salt Lake Valley Emergency Communications Center
Description Summary / General Purpose: Salt Lake Valley Emergency Communications Center is seeking a specialized Public Safety Systems Administrator to manage the critical data infrastructure supporting emergency response. This role focuses on the high-level administration, maintenance, and integrity of the Geographic Information Systems (GIS) and Computer-Aided Dispatch (CAD) databases that support 911 operations across Salt Lake County. Essential Duties and Responsibilities: Database & System Administration
- Administer, configure, and maintain the CAD system and its associated enterprise geodatabases to ensure 24/7 reliability for emergency services under the direction of the Sr. CAD Administrator.
- Manage GIS database tables, forms, and reports, ensuring seamless data flow between mapping layers and dispatch functions under the direction of the Sr. GIS Administrator.
- Perform critical system maintenance, including updates, patches, and backups to safeguard public safety data.
- Monitor and maintain data accuracy and integrity within the CAD system, conducting regular audits and performance reviews.
- Coordinate hardware maintenance with the Technical Services teams to ensure infrastructure stability.
- Establish and implement GIS standards, protocols, and best practices to ensure database consistency and regulatory compliance.
- Oversee the integration of complex datasets-including address points, road networks, and jurisdictional boundaries-into the CAD and MDT environments.
- Conduct rigorous Address Verification Quality Assurance (QA) checks to ensure precise emergency call routing.
- Resolve data discrepancies and performance bottlenecks affecting real-time dispatch operations.
- Provide advanced technical support and guidance in database planning and the development of new system solutions.
- Collaborate with local and state agencies to standardize spatial data across multiple jurisdictions.
- Develop and deliver technical training for staff and agency partners to ensure efficient use of mission-critical systems.
- Partner with vendors for software upgrades, system migrations, and the implementation of disaster recovery protocols.
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- Environment : Office setting with extended periods of computer-based administration.
- Physical : Regular standing and walking; occasional lifting of equipment up to 40 pounds.
- Schedule : Must maintain regular attendance during operating hours, with the understanding that there is potential for evenings, weekends, and on-call shifts as needed.
- Education : High School diploma or equivalent; Associate's degree or equivalent work experience preferred.
- Experience : 2+ years of combined education and/or experience in CAD/GIS systems administration and or enterprise database management preferred.
- Technical Skills :
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- Strong working knowledge of database management programs, procedures, and applications.
- Experience with system administration, troubleshooting, and hardware/software support in an enterprise environment.
- Familiarity with Windows-based mapping technologies and CAD system functionality.
- Licenses : Valid Utah driver's license (or ability to obtain within 2 weeks of hire).
- Compliance : Ability to pass drug screening, fingerprinting, and a comprehensive criminal background check.
- Bachelor's degree in information technology, Computer Science, GIS, or a related field.
- Proficiency in ESRI software, including ArcGIS Enterprise Server and Geodatabase Administration.
- Experience with Public Safety systems (e.g., Versaterm) or 911 dispatch operations.
Vacancy posted 1 day ago
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