Fire Sprinkler Lead Technician

Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best‑in‑class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long‑standing relationships with the leading businesses in our markets. We are a full‑service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Come join a dynamic team of fire protection professionals, many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting many industries including retail, healthcare, education, and restaurants. Today, we operate over 52+ district offices and employ over 2,100 employees across multiple states throughout the USA. Why work with us? At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service‑oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 52+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants. Benefits of joining Impact Fire Services Competitive compensation Pay is on a weekly cycle, every Friday Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays Company paid short and long‑term disability Immediately vested in our 401(k) company match Full‑time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long‑term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create. Exceptional guidance and support from our managers Collaborative culture & environment Robust training opportunities with company reimbursement upon achieving required licensing Apprenticeship programs for fire sprinkler, fire alarm and inspection positions Opportunity to work alongside some of the best talent in the fire protection industry We seek a self‑motivated, customer service‑oriented lead technician. The ideal candidate will be organized, professional, and a good communicator. Ability to use software‑based technology for paperless documentation. Establish a rapport and build positive relationships with our customers. Responsibilities include: Responsible for NFPA 25 inspection/testing of water‑based fire protection systems. This position is for a service technician and fire protection system inspection/testing specialist. Service, maintenance, and repairs of water‑based systems. Minor modification and retrofit of fire sprinkler systems. Backflow preventer inspection, testing, and repairs. Responsible for identifying NFPA compliance issues and preparing remediation recommendations. Working as a team player with field and office staff to provide the highest standard of customer service and quality work. Performing visual inspection of systems, disabling horn & strobes, and alerting alarm companies and central monitoring services and fire department. Complete job paperwork in a timely manner and submit electronically. Report critical deficiencies and impairments to deficiency coordinator and branch manager. Prepare detailed labor, material, and equipment list needed for all repairs, service and maintenance work. Work with highest level of safety. Complete all Impact Fire safety testing requirements. Job, Inventory, and Vehicle Preparation Duties Plan, organize, and gather materials and equipment for vehicle and jobs to perform work in an efficient manner. Work efficiently and utilize resources to complete jobs in a timely manner. Keep work vehicle clean and organized. Schedule routine maintenance of vehicle when needed. General Duties Will be on 24 hours call for one‑week periods in a rotation with other lead technicians. This will be responding to confirm service calls within 30 minutes of receiving the call/text from Impact/Academy dispatch or via answering service. Willing to work on off hours during the weekday and weekends when required. Follow Impact Fire Services Policies & Procedures. Must be punctual, ready to work when scheduled, & complete all duties assigned by management in a timely manner. Provide strong customer service, interacting with customers in person and via phone to help resolve and answer any problems that they may be having. Qualifications High School Diploma or equivalent. 1-3 years’ service work experience in Sprinkler, fire pump, and Backflow systems service. Fire and /or Life Safety Systems experience. Must have or be able & willing to attain state Connecticut Backflow certification. Ability to adhere to, implement, and always follow safety guidelines and procedures. Possess a valid driver’s license and driving record that meets company requirements. Capable of passing a pre‑employment background, MVR and drug test. Customer oriented interpersonal skills. Ability to use phone/Ipad for software applications used daily. Must possess strong written and verbal communication skills. Must possess strong organizational skills. Must be able to exercise effective time management skills. Must have a strong mechanical aptitude. Must be able to perform NFPA 25 inspection and testing services. Must be able to use general hand tools and power safely and effectively tools\Must be capable of using various Arial lifts and boom trucks. Must be able to lift and carry a minimum of 75 pounds. Must be able to push and pull greater than 75 pounds as needed. Must be able to safely use and climb a ladder and reach a height of at least 24 feet. Must be able, on a regular basis, work comfortably at a height of greater than 26 feet. (Common elevation of systems is 26 feet and higher.) Successful completion of a drug test and pre‑employment background screening is required. MVR checks are required for all driving positions. Employment with an Equal Opportunity Employer (EOE) including disability/veterans. #J-18808-Ljbffr