Hourly - Clinic Services Specialist

Hourly - Clinic Services Specialist Position Summary: The hourly Clinic Services Specialist is responsible for scheduling patient appointments and visits in multiple outpatient clinics following the guidelines set forth by IRL and the Patient Appointment Center. The role includes daily phone coverage for several departments, upholding IRL’s standards of excellence, and serving as a mentor and ambassador for staff, co‑workers, patients, and visitors. Additional duties may be assigned as necessary. Hours: Minimum of 24, up to 40 hours per week. Scheduled hours: 7:00 am–8:00 pm Monday–Thursday, 7:00 am–5:30 pm Friday, and 7:00 am–12:30 pm Saturday. Reemployment: The ideal candidate will maintain this position for a minimum of 6 months, but no more than 24 months. Rate of Pay: $20.39 per hour. Minimum Qualifications Bachelor's degree or equivalent combination of education and experience. 6 months to 1 year of administrative experience. Excellent written and verbal communication skills. Proficiency in computer spreadsheet and database applications. Desired Qualifications Experience with hospital operations and/or ambulatory clinic operations. Experience with the EPIC system. Experience scheduling in an outpatient clinic setting. Knowledge of University of Iowa Hospitals and Clinics policies, procedures, and regulations. Key Areas of Responsibilities and Specific Job Tasks Provide Support Services to Clinical and Non‑Clinical Departments Responsible for scheduling patient appointments and visits in multiple outpatient clinics using the EPIC system. Assists with problem solving of scheduling issues. Follows scheduling policies to facilitate all patient appointments. Attends scheduling staff meetings. Provides scheduling coverage in staff absence. Provides backup for outpatient scheduling departments and performs maintenance functions as needed. Coordinates provider schedules, master schedules, daily templates, and clinic closures for assigned clinics. May perform other duties as assigned. Communicate / Collaborate with Internal and External Constituents Notifies the Patient Appointment Center and scheduling department supervisors of scheduling issues. Acts as intermediary between patients, frontline staff, and nursing personnel concerning scheduling concerns and medical needs. Negotiates appointments with patients and other departments. Negotiates schedule changes with providers and communicates changes to staff and supervisors. Explains scheduling policies to other schedulers through written and oral communication. Collaborates with peers and co‑workers to enhance delivery of health care. Provides feedback to management on means to achieve goals and resolve service issues. Attends scheduling staff meetings and collaborates with peers and co‑workers to enhance delivery of health care. Develop Programs, Policies, Practices that Enhance Patient/Staff Environment Contributes ideas and seeks ways to improve assigned processes; provides feedback to management on means to achieve goals and resolve service issues. Human Resources Management May provide training and functional supervision for check‑in/check‑out services and students or temporary staff. Financial Management May analyze, monitor, and report financial data, information, and reports. Technical Competencies Customer Support Function: Knowledge of the major responsibilities, accountabilities, and overall organization of the customer support function; ability to properly support customer inquiries and bring problems to a timely resolution. Customer Interaction: Knowledge and ability to utilize practices, tools, and techniques for communicating with a customer. Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through appropriate communication behaviors. Performance Management: Ability to apply the organization’s performance management system, practices, and tools to develop and improve individual, team, and organizational performance. HIPAA: Knowledge and understanding of the Health Insurance Portability and Accountability Act. Health Information Concepts & Terminology: Knowledge and understanding of health information concepts and terminology, including anatomy, physiology, medical disciplines, diagnoses, procedures, treatments, health information legal/data standards, statistics, data/quality management, and computer science application. Medical Records Systems: Knowledge of medical records systems applications. References: Five professional references will be requested and required at a later step in the recruitment process. Successful candidates will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization. #J-18808-Ljbffr University of Iowa