Customer Success Manager

About us Beyonk is on a mission to make it easier to sell experiences online with our excellent booking systems and distribution through our partner network. For tours, activities, attractions and events, we make it simple to operate and grow your business. We have a great team, we're growing fast welcoming thousands of customers a day to do great activities and we're now looking to expand our team with like-minded, energetic and driven people. We work remotely, talk often and enjoy being part of a fast-paced and collaborative working environment. With an ever-expanding team, it’s an exciting time to join, take on new opportunities, and dive into the world of Customer Success. The role: As a Customer Success Manager , you will own strategic relationships with a portfolio of our most valuable U.S. based clients - working as a trusted advisor to align our tools with their business goals and drive significant revenue growth through ticketing, distribution, and marketing strategies. You’ll lead clients through onboarding, optimization, and long-term partnership development - proactively identifying growth opportunities, advising on best practices, and championing adoption of high-impact product features. You’ll act as a bridge between clients and our product/engineering teams, sharing insights and helping shape the roadmap. Your feedback will help ensure we continually innovate to solve real business challenges. This is a high-impact, commercially focused role requiring autonomy, consultative problem-solving, and a strong understanding of business levers. Key Responsibilities: Manage a strategic portfolio of U.S.-based clients, acting as their main point of contact and long-term partner in success Identify growth opportunities within each account and build plans to drive increased bookings, revenue, and retention Lead quarterly business reviews, mapping product capabilities to client goals and demonstrating ROI Collaborate with Product, Marketing, and Support teams to improve product adoption and customer experience Maintain outstanding client health, with KPIs including NRR (Net Revenue Retention), churn rate, upsell %, and feature usage Proactively surface insights, trends, and feature requests from clients to inform product development Contribute to client education materials — including help center content, blog posts, and training scripts for our AI assistant What We're Looking For: Location : Based in Austin, TX. This is a remote-first role with periodic in-person offsites. Must be comfortable working with a predominantly UK-based team (flexible hours and time-zone overlap expected) Experience : 2–5+ years in Customer Success, Account Management, or Client Strategy - ideally in a SaaS, marketplace, or digital platform environment, even better if you've experience working within the ticketing industry and/or with US enterprise Farm Attractions Track record of revenue impact : You’ve driven measurable business outcomes through relationship management, technology adoption, and commercial growth Strategic and proactive : You don’t just respond to client needs - you anticipate them, craft success plans, and build long-term value Strong communicator : Whether through Zoom, email, or docs, you present ideas clearly and credibly to clients and internal stakeholders alike Autonomous operator : You thrive in remote teams, take initiative, and move fast, but know when to ask for help or escalate Evidence of excellence : We care more about how you’ve solved problems, created opportunities, and delivered results than your CV buzzwords - whether that’s in past roles, academic achievements, or side projects Please note: we're a growing startup, and while this role is primarily focused on strategic account management and proactive customer success, we’re a small, collaborative team, so you’ll also be expected to muck in when needed. That might mean responding to support tickets, helping refine internal processes, or jumping into product feedback loops. We value flexibility, initiative, and a hands-on attitude. Why Beyonk? Be part of a rapidly growing company and advance your career. Get involved in a wide variety of roles whilst interacting with all areas of the business. A huge opportunity to learn from an experienced, talented, fun team. Beyonk is an equal opportunity employer. You are welcome at Beyonk for who you are, no matter where you come from, what you look like, or where you want to go. Our platform is for everyone. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will build the most optimal product.