General Manager at Justin Thompson Restaurants

Job Description

Job Description

Benefits:

• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Position: General Manager
Location: Tulsa, OK (Multiple Locations)

About Us:
The Justin Thompson Restaurant Group (JTR Group) is a Tulsa-based hospitality company known for award-winning restaurants, exceptional guest service, and thoughtful culinary experiences. Our diverse concepts range from elevated fine dining to modern Southern comfort, each delivering warm hospitality and a distinct personality. As we continue to grow, we are seeking a talented General Manager to lead one of our restaurants and uphold our commitment to excellence.

Position Summary:
The General Manager is responsible for leading all front-of-house and back-of-house operations, developing a strong team, delivering memorable guest experiences, and achieving financial goals. The ideal candidate is a proactive and inspiring leader with a passion for hospitality and a strong sense of accountability.

Key Responsibilities:

Leadership & Culture:

• Hire, train, and mentor a high-performing team aligned with JTR’s service standards and values.
• Foster a culture of respect, teamwork, and continuous improvement.
• Lead by example with integrity, empathy, and professionalism.

Guest Experience:

• Ensure every guest receives genuine hospitality and a consistently excellent experience.
• Respond promptly and professionally to guest feedback.
• Promote guest engagement, loyalty, and return visits.

Operations Management:

• Oversee daily operations including service execution, cleanliness, scheduling, and shift flow.
• Enforce compliance with all health, safety, and sanitation standards.
• Coordinate closely with culinary leadership to ensure menu quality and execution.

Profitability & Performance:

• Manage controllables and labor to meet or exceed budget targets.
• Drive revenue through private dining bookings, community partnerships, and local promotions.
• Monitor and analyze KPIs to guide decision-making and continuous improvement.

What We’re Looking For:

• Prior experience as a General Manager or Assistant GM in a high-volume, full-service restaurant.
• Proven ability to lead and develop teams in a fast-paced environment.
• Financial acumen including budget management, cost control, and an eye for profitability.
• Strong interpersonal and problem-solving skills.
• A passion for food, hospitality, and creating memorable guest moments.

What We Offer:

• Competitive salary with performance-based bonus potential.
• Health insurance and employee dining discounts.
• Opportunities for professional development and growth across JTR concepts.
• A values-driven culture where your voice and leadership make a difference.