Business Solution Architect

JOB TITLE: Business Solution Architect

DIVISION: Elections Products

LOCATION: Remote; US-based only

EMPLOYMENT: Full time; 40 hours/Week

About Us

The Canton Group is a privately held, family-owned company with over 25 years of delivering award-winning websites, software, and digital modern secure solutions to Fortune 500 organizations and Government entities. We take immense pride in offering our employees the benefit of working fully remote while our Headquarters remain open in Baltimore, Maryland. The Canton Group's presence spans across the nation, including our employees and clients. Apply today and join us on our journey of growth!

Our Core Values

Intellectually Curious | Committed to doing things the right way | Transparent, Honest, and Fair | Determined to delight our customers | Be Collaborative & Accountable

Overview

The Business Solution Architect is the translation layer between what government clients need and how the Elections Products platform is built to serve them. This role answers a specific and critical question: how do we implement what a customer needs in a way that works for all customers? In a platform serving diverse state and county election offices, each with distinct jurisdictional requirements, the Business Solution Architect makes scalability possible.

Reporting to the Sr. Manager, Business Solution Architecture, the Business Solution Architect works at the tactical implementation level, engaging temporarily across 2 to 4 sprints for complex features, translating customer and regulatory requirements into PRDs, process flows, technical requirements, and domain models that Engineering teams can build from and Product Owners can execute against. This role sits between Product Management and Engineering, maintaining independence from both, and partners closely with Business Analysts, who provide deep elections domain expertise.

The Business Solution Architect must be equally fluent in the language of election administrators, product strategy, and software implementation. They do not write code, but they understand platform architecture well enough to make sound technical approach decisions and feasibility judgments. They protect the platform by abstracting customer-specific variations into durable, scalable solutions.

Responsibilities

Reasonable accommodation may be provided to enable individuals with disabilities to perform these essential functions.

Requirements Translation & Solution Design

• Translate customer requirements, gathered from Product Managers, Product Owners, and Business Analysts, into structured platform-level solutions, producing PRDs, process flows, technical requirements, and domain models as primary deliverables.
• Analyze and abstract jurisdictional variations across government client requirements, defining how the platform can serve multiple clients from a single, maintainable implementation.
• Evaluate technical feasibility of proposed solutions in partnership with Engineering leads, identifying constraints and trade-offs early in the feature development cycle.
• Define platform abstractions and configuration approaches that reduce one-off customization and increase solution reusability across government clients.
• Ensure requirements documentation is complete, traceable, and actionable, meeting the standards of the BSA practice and the compliance needs of elections software certification.

Cross-Functional Engagement

• Engage directly with Product Managers to understand feature intent, strategic context, and customer commitments before designing solution approaches.
• Partner with Business Analysts on elections domain validation, compliance review, and jurisdictional requirements, drawing on their domain expertise to inform solution design.
• Collaborate with Product Owners to ensure BSA deliverables translate cleanly into user stories, acceptance criteria, and sprint-ready backlog items.
• Work with Engineering leads to review and refine solution designs, ensuring platform and architectural considerations are reflected in requirements documentation.
• Participate in sprint reviews, refinement sessions, and planning ceremonies as needed during active feature engagements.

Platform Integrity & Quality

• Apply elections domain knowledge and platform understanding to push back on requirements that would create unsustainable technical debt, introduce compliance risk, or undermine platform scalability.
• Maintain traceability from customer requirements through solution design to implemented features, supporting certification and compliance auditability.
• Contribute to the BSA practice's knowledge base, including reusable process flows, domain models, and platform patterns that improve efficiency across future engagements.
• Adhere to the organization's security policies, procedures, and controls to protect confidential information and ensure compliance with SOC 2 requirements.

Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Public Administration, or a related field.
• 5+ years of experience in business analysis, solution architecture, product management, or a related discipline in a software product environment.
• Demonstrated experience producing structured requirements artifacts, including PRDs, process flows, use cases, and domain models.
• Strong understanding of software development lifecycles and Agile delivery practices, including how requirements flow from strategy through implementation.
• Ability to analyze complex, multi-stakeholder requirements and design scalable platform solutions that serve varied client needs.
• Strong written and verbal communication skills, with the ability to communicate technical concepts to non-technical audiences and business requirements to engineering teams.
• Experience working with government or regulated-industry clients, with an understanding of compliance-driven requirements environments.
• Comfortable operating across Product, Engineering, and client-facing contexts without formal authority.

Preferred Qualifications

• Experience in elections technology, election administration processes, or government software compliance.
• Familiarity with jurisdictional variation in elections requirements at the state and county level.
• Experience with multi-tenant SaaS platform architecture and requirements abstraction patterns.
• Proficiency with ADO (Azure DevOps) for requirements tracking and backlog documentation.
• Knowledge of elections certification standards, including EAC guidelines and state-level certification processes.
• Experience working in a Scrumfall or hybrid Agile delivery environment.
• Relevant certifications such as CBAP (Certified Business Analysis Professional), PMI-PBA, or equivalent.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at a time.
• May be required to work on-call or long hours, if necessary, in case of serious network malfunction.

Affirmative Action/EEO Statement

It is the policy of the Canton Group to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.

As part of the company's equal employment opportunity policy, the Canton Group will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

Employees and applicants shall not be subjected to harassment, intimidation or any type of retaliation because they have (1) filed a complaint; (2) assisted or participated in an investigation, compliance review, hearing or any other activity related to the administration of any federal, state or local law requiring equal employment opportunity; (3) opposed any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercised any other legal right protected by federal, state or local law requiring equal opportunity.

The above-mentioned policies shall be periodically brought to the attention of supervisors and shall be appropriately administered. It is the responsibility of each supervisor of the company to ensure affirmative implementation of these policies to avoid any discrimination in employment. All employees are expected to recognize these policies and cooperate with their implementation. Violation of these policies is a disciplinary offense.