Capacity Specialist I

Location Haddonfield, NJ Hours Full-time Position Capacity Specialist I Department Operational Excellence About the Role Support corporate profitability, customer growth, and satisfaction by collaborating with Capacity Development to source sustainable carrier capacity to meet or exceed customer expectations. Key Accountabilities & Responsibilities Support customer growth and satisfaction by utilizing high-quality carrier capacity to cover loads and meet or exceed customer expectations. Demonstrate self-sufficiency in managing assigned workload and exercise discretion and independent judgment to achieve company growth goals. Consistently drive decision-making and participate in problem-solving activities that result in achieving team and company goals with minimal reliance on team members and manager. Maximize individual, department, and company profitability by purchasing transportation at competitive market pricing while maintaining service levels. Collaborate with Capacity Development team to develop capacity, improve service, and pricing for customer opportunities, ensuring every customer has the service and capacity needed to drive satisfaction and increase load count, revenue, and margin. Leverage and build operational relationships with carriers to ensure consistent capacity, pricing, and service to customers, keeping Carrier Relationship Management tools accurate and up to date. Deliver excellent customer service by ensuring adherence to company, customer, and industry policies and best practices. Demonstrate proactive and effective communication to ensure internal and external customers and carriers are aware of changes and issues before or as they happen, escalating to OEM where necessary. Collaborate with OEM, Business Development, and Customer Experience to secure new opportunities and win new customers for Tucker. Learn, adopt, and leverage new technologies to cover more loads, more quickly and drive productivity. Cultivate mentorships across all team members through ongoing training and development initiatives Lead by example to support team member assimilation in understanding Tucker core values, processes and procedures, and foundational freight brokerage skills, to maximize service continuity. The Market & Tools Market Tucker’s carrier-facing tools to carriers and gather feedback to keep Tucker positioned as a “broker of choice” for carriers. Share anecdotal evidence of market conditions with teammates to enable the team to win new or protect existing business. Qualifications and Education Requirements High school diploma or minimum 1+ years of equivalent industry training or experience. Strong communication skills. Strong organizational skills. Demonstrate basic understanding of MS Office. Preferred Skills Bachelor’s Degree. Customer Service Experience a plus. Certified Transportation Broker (CTB) certificate. 1+ years’ experience in freight brokerage, 3PL, transportation, or supply chain industry. Enthusiasm to negotiate service and pricing in a live environment. Additional Notes Position requires a demonstrated ability to resolve time-sensitive situations, multitask, make recommendations to management, effectively communicate verbally and in writing, and navigate a high-paced working environment. This position is part of a compensated departmental on-call rotation where some scheduled after hours and weekend support is required. Compensation & Benefits The anticipated base salary range for this role is $42,000 – $63,000 per year. Final compensation offered by Tucker Company Worldwide, Inc. will be determined at the time of offer. Comprehensive benefits package, including health, dental, and vision insurance; 401(k); PTO; paid holidays; company-paid life and disability insurance; EAP; educational assistance; and incentive plan. Equal Opportunity Employment Tucker Company is dedicated to promoting and supporting diversity within our workplace. We provide an environment that promotes respect, integrity, teamwork, achievement, and acceptance regardless of age, disability, education, gender, gender expression, gender identity, job level, marital status, military status, national origin, parental status, pregnancy, race, religion, sexual orientation, socioeconomic status, or other protected factors. Tucker Company is committed to equal employment opportunities and providing reasonable accommodations to applicants with physical and/or mental disabilities. Equal employment opportunity applies to all policies and procedures relating to recruitment, hiring, compensation, benefits, promotion, termination, and all other terms and conditions of employment. Employees are encouraged to discuss equal employment opportunity-related questions and issues with People and Culture. The Company does not allow any form of retaliation against individuals who, in good faith, raise issues of equal employment opportunity. #J-18808-Ljbffr Tucker Company