Account Specialist

Your Job KBX is searching for an Account Specialist to work directly with customers, carriers, and across KBX teams to provide exceptional customer service. The successful candidate will have excellent customer service, communication, and organizational skills and a high degree of initiative to find and drive solutions for our customers. Our Team Our team serves as the primary point of contact between KBX Logistics and its customers, ensuring effective execution from order through final delivery. We coordinate daily shipment activity, manage customer communications, and resolve service issues through collaboration with stakeholders. By leveraging transportation systems, performance metrics, and continuous improvement practices, the team delivers consistent service while meeting cost, quality, and productivity objectives. The Account Specialist role is located out of our Green Bay, WI office, with hours Monday-Friday from 7:30 AM - 4:00 PM. What You Will Do Serve as the day‑to‑day point of contact and face of KBX Logistics for assigned customers — working closely with the Account Lead by developing and maintaining long‑term relationships with internal and external partners through proactive, effective communication and exceptional service Develop an in‑depth understanding of customer expectations and requirements and execute accordingly (e.g., award implementation, order entry and acceptance, collecting PODs, accessorial submissions) Schedule and manage pickup and delivery appointments and handle customer communications related to pickups/deliveries. Partner with internal teams to reschedule missed appointments and resolve service‑sensitive situations respectfully and effectively Monitor and track shipments from order receipt through final delivery and provide clear status updates Utilize transportation management systems and all available tools to meet service and cost metrics, improve productivity, and eliminate waste Analyze trends, processes, and KPIs to identify issues and drive continuous improvement Collaborate with internal and external teams to implement solutions that positively impact all constituencies Maintain accurate account documentation and standard operating procedures; and support operational needs by taking on various tasks as required. Who You Are (Basic Qualifications) Experience working with customers Experience using Microsoft Office: Word, Excel, Teams, Outlook What Will Put You Ahead Experience in supply chain, logistics, or transportation Experience using inventory or transportation management systems Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength — focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify. Please click here for additional information. (For Illinois E‑Verify information click here , aquí , or tu ). #J-18808-Ljbffr