Director of Human Resources

Job Description

Job Description

DIRECTOR OF HUMAN RESOURCES

FLSA Status: Exempt

Reports to: President & CEO

ABOUT UNITED WAY OF GREENVILLE COUNTY

For over 100 years, we have united the community to help people live better, safer, and more successful lives. While our work has evolved to meet the challenges of the day, our vision remains the same: We believe everyone should have access to the tools and opportunities that empower them to achieve their full potential.

Our STAR Values

• Support: Collaborate with our team and partners to advance shared goals.

• Trust: Build transparent and respectful relationships that deliver on promises.

• Act: Show up each day with purpose, innovation, and adaptability.

• Reflect: Hold ourselves accountable to the community we serve and the future we aim to shape.

Where We Serve

United Way of Greenville County serves individuals and families throughout Greenville, Greer, Mauldin, Simpsonville, Fountain Inn, and Travelers Rest, as well as surrounding communities like Berea, Judson, Gantt, Sans Souci, and Taylors.

Position Summary

The Director of Human Resources is a trusted partner to the President & CEO and plays a critical role in building the people, culture, and organizational strength that allow United Way of Greenville County to achieve its mission.

This leader ensures every aspect of Human Resources operates with excellence, from recruiting exceptional talent and supporting employee growth to overseeing payroll, benefits, compliance, and employee relations. Working closely with the CEO and leadership team, the Director translates organizational priorities into practical people strategies and ensures the organization has the people systems, policies, and support needed to achieve its mission.

The Director serves as the operational partner for the organization's people strategy, translating the President & CEO's vision into practical programs, systems, and initiatives that strengthen organizational performance while helping leaders build high-performing teams. The role requires someone who is equally comfortable thinking strategically and executing operationally in a growing and increasingly complex organization.

KEY RESPONSIBILITIES

Build an Exceptional Team

• Lead full-cycle recruitment to attract exceptional employees.

• Build on an outstanding onboarding experience that helps new team members succeed from day one.

• Develop strategies that strengthen employee engagement, professional growth, and retention.

• Partner with the CEO and leadership team to ensure the organization's talent, structure, and capacity continue to evolve in support of strategic priorities and future growth.

Partner with Leaders

• Serve as a trusted advisor to the President & CEO and leadership team on people and organizational matters.

• Develop practical tools, resources, and training that help leaders lead well.

• Partner with the CEO to implement organizational initiatives that strengthen culture, leadership, and employee engagement.

Deliver Operational Excellence

• Own all Human Resources operations, including payroll, benefits administration, leave management, HRIS, personnel records, policy administration, and compliance.

• Continuously improve HR systems and processes so they are efficient, consistent, and easy for employees and managers to navigate.

• Ensure employment practices comply with applicable laws while reflecting United Way's values and culture.

• Monitor compensation, benefits, and HR practices to help United Way remain a competitive employer.

• Lead the organization's performance management processes, ensuring expectations, feedback, development, and accountability are implemented consistently across the organization.

• Proactively identify and manage employment-related risk while ensuring organizational policies and practices remain legally compliant, practical, and aligned with United Way's values.

Foster a Healthy Workplace

• Create an environment where employees feel respected, supported, and empowered to do their best work.

• Address employee questions and workplace concerns with professionalism, sound judgment, and compassion.

• Guide leaders and employees through challenging situations in ways that are fair, consistent, and aligned with organizational values.

• Help cultivate a culture of accountability, trust, collaboration, and continuous improvement.

• Support both United Way staff and hosted initiatives by providing consistent HR guidance while recognizing the unique operational needs of different teams and programs.

• Represent United Way professionally with external partners, including benefit providers, legal counsel, consultants, recruiters, and other Human Resources partners, to ensure the organization remains informed, competitive, and well-supported.

WHAT SUCCESS LOOKS LIKE

• United Way consistently attracts and retains exceptional talent.

• Employees have a positive experience from recruitment through career development.

• Leaders feel supported, equipped, and confident in leading their teams.

• HR operations are accurate, efficient, compliant, and trusted throughout the organization.

• Workplace challenges are addressed thoughtfully, professionally, and with integrity.

• The CEO's vision for people and culture is translated into meaningful programs and measurable organizational results.

• United Way has the people, systems, and culture needed to achieve its mission.

• The organization has the leadership capacity, talent pipeline, and organizational structure needed to support continued growth and evolving community impact.

WHAT WE'RE LOOKING FOR

• A strategic and operational Human Resources leader who can translate organizational priorities into practical people strategies, programs, systems, and initiatives.

• Demonstrated ability to lead recruitment, onboarding, employee engagement, professional growth, retention, performance management, and employee relations.

• Experience overseeing payroll, benefits administration, leave management, HRIS, personnel records, policy administration, compliance, compensation, and employment-related risk.

• Sound judgment and the ability to advise senior leaders, guide employees through challenging situations, and build high-performing teams.

• Ability to operate effectively in a growing and increasingly complex organization while maintaining accurate, efficient, compliant, and trusted HR operations.

WHO YOU ARE

• You are a trusted partner who builds strong, respectful relationships with the President & CEO, leadership team, employees, and external partners.

• You are equally comfortable thinking strategically and executing operationally.

• You lead with professionalism, sound judgment, compassion, fairness, and integrity.

• You create practical tools and systems that are efficient, consistent, and easy for employees and managers to navigate.

• You are committed to cultivating accountability, trust, collaboration, continuous improvement, and a healthy workplace.

• You understand how people, systems, structure, and culture work together to strengthen organizational performance and community impact.

QUALIFICATIONS

• 7-10 years of progressive HR leadership experience

• Experience leading through organizational growth and change

• Strong working knowledge of HR best practices, compliance, and employment law

• Demonstrated ability to influence and build relationships across all levels of an organization

• Bachelor’s degree required; advanced degree or HR certification preferred

• Experience in the nonprofit or human services sector strongly preferred

WHY THIS ROLE MATTERS

The Director of Human Resources helps ensure United Way of Greenville County has the people, systems, leadership capacity, and culture needed to achieve its mission. By translating the President & CEO's vision into practical programs and measurable results, this role strengthens organizational performance, supports high-performing teams, and helps United Way continue to grow its impact in the community.

United Way of Greenville County offers competitive compensation based on prior experience and qualifications as well as comprehensive benefits in order to best support our people. Benefits we offer include health, dental and vision insurance where United Way of Greenville County pays generously towards the cost of these benefits for employees and their families.

United Way of Greenville County is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need.