Sr. Desktop Support Specialist

Sr. Desktop Support Operations Analyst Duration: Long Term Contract with good chance of conversion to perm. Location: Belgrade, Montana 100% onsite Pay Rate: $30-50/hr pay Skills needed Desktop support - mainly PC's, some Mac. Need experience supporting internal users and remote users. Setting/configuring laptops and PC's; Active Directory JAMF Microsoft O365 Azure Network/Wifi connectivity issues Endpoint security knowledge a plus but not required BS degree is REQUIRED Background and Qualifications 5+ Years of Experience Microsoft 365 Active Directory Users and Groups Azure AD Jamf Intune Experience with Endpoint Security software helpful including: Configuration/deployment management tools such as JAMF, Intune, etc.. Endpoint Detection & Response Tools such as Sentinel One and Microsoft Security Group Policy Email security Solid understanding of network connectivity. Wireless and wired. Automation and central deployment experience The ideal candidate will have a primary understanding of designing, deploying and troubleshooting client endpoints The ability to prioritize and field service requests and incidents, via ticket, phone and occasional ad-hoc walk-ups individually and assisting team members. Understand ITIL Concepts (certification is a plus) IT Service Management tooling (ServiceNow, FreshService, etc..) Management and deployment experience of 3rd party software platforms and solutions Well organized with strong asset and license capacity planning experience Ability to deploy and support misc. office equipment (printers, projectors, video conf.). Experience with physical security management solutions Excellent interpersonal skills Flexibility to support after-hours escalation & support Essential tasks and duties Strong orientation to customer service and delighting customers Successfully executes all assignments timely and within acceptable quality levels Works collaboratively with team members when issues present themselves; does not settle for not knowing the outcome or resolution steps for important issues Effective communicator and problem solver – documents process and trains team members with ease Identifies knowledge gaps and closes them; demonstrates consistent intellectual curiosity and drives to learn more and self-develop himself/herself Perform all job functions consistent with policies and procedures Provides timely technical assistance to staff concerning the use of computer hardware and software, including office applications, operating systems, printing and hardware installation. Configure workstations and user accounts, including phone, Ethernet, computer, docking station. Provide equipment and services orientation to new employees. Facilitate help desk ticket resolution between employees and IT service provider and serve as escalation point to employees with unresolved open tickets Maintain equipment and software inventory. Coordinate the purchase of new workstation, software and license renewals. Assist with program account creation, account setup and account access. Education Bachelor’s Degree in Information Systems or related degree; or equivalent combination of education, training certifications, and experience. #J-18808-Ljbffr