Relationship Banker

OH0568 Columbus - Bethel Road

Job Description

At Northwest Bank, we invest in people who want to grow fast, learn continuously, and make a real impact. Whether you're early in your career or ready for a new challenge, this role is a powerful next step into banking, finance, and customer experience.

You're the face of Northwest. As a Relationship Banker, you bring the customer experience to life, creating meaningful connections in every interaction and financial conversation. You'll combine financial expertise with a people-first approach to create empowering experiences, making banking feel easy, personal, and worth coming back to.

Essential Functions

• Be a trusted point of connection in the financial center, creating seamless customer experiences.

• Partner with teammates to maintain a welcoming, customer-ready environment.

• Ask purposeful questions and listen deeply to uncover meaningful financial goals.

• Provide guidance that helps customers make informed financial decisions.

• Guide customers through account selection and opening with accuracy and efficiency.

• Recommend products and services that support customers' financial goals.

• Complete transactions with accuracy, efficiency, and attention to detail.

• Deepen relationships through proactive follow-up, reliability, and personalized service.

• Build new relationships through community involvement, referrals, and networking opportunities.

• Manage and grow customer relationships through proactive outreach and ongoing financial conversations.

• Connect customers with Mortgage, Business Banking, Wealth, and other specialized partners.

• Meet performance goals related to customer experience, growth, and financial wellness.

• Maintain operational soundness by following policies, procedures, and risk management practices.

• Perform other duties as assigned to support financial center operations.

• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations

• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

• Work as part of a team

• Work with on-site equipment

Qualifications

• High School Diploma or equivalent preferred

• Customer service, retail, or sales experience preferred

• Customer experience & relationship building - delivering a people-first experience that puts customer needs first,

• Consultative selling - uncovering needs and connecting customers to the right solutions,

• Financial acumen - understanding customer needs and aligning solutions to support financial goals,

• Communication & active listening - building trust through clear, meaningful conversations,

• Relationship management - strengthening customer relationships through proactive engagement and follow-up,

• Business development & networking - building relationships through referrals, community involvement, and outreach,

• Ownership & initiative - taking action and following through to support the customer experience,

• Attention to detail - ensuring accuracy, compliance, and operational excellence,

• Problem solving - resolving customer needs with confidence, ownership, and care,

• System confidence - effectively navigating banking systems and tools,

• Collaboration - partnering with teammates and specialists to deliver seamless customer experiences

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Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.