Senior Customer Experience Designer (UX & Creative)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Experience Designer (UX & Creative) based in the United States. The Senior Customer Experience Designer will combine strategic UX thinking with strong visual design expertise to create intuitive and engaging digital customer experiences. You will translate complex program requirements and brand direction into polished consumer journeys, campaign creative, and production-ready digital experiences. The role offers meaningful ownership across loyalty, rebate, promotion, and sweepstakes programs, from initial concept through execution. You will collaborate closely with Product, Development, Sales, Account Management, and Delivery teams to balance customer needs, usability, technical constraints, and business objectives. AI-enabled tools will be an important part of the creative workflow, supporting concept development, prototyping, production, and process improvements. You will also contribute to reusable UX patterns, templates, design systems, and scalable workflows that extend beyond individual campaigns. This is a fully remote, hands-on opportunity for a senior designer who enjoys combining strategy, creativity, execution, and cross-functional collaboration. Accountabilities: - UX & Experience Design: Own UX and design execution for assigned loyalty, rebate, promotion, and sweepstakes programs, including registration, receipt upload, earning, redemption, and communications journeys while balancing client goals, usability, platform capabilities, and program rules. - Digital Creative: Design polished, brand-led responsive websites, landing pages, microsites, and supporting communications, extending creative direction across email, social, and promotional assets when required.

- Client Collaboration: Present and explain experience and creative decisions to clients, gather and incorporate feedback, and lead working discussions for assigned projects while partnering with senior creative leadership on broader strategy and key accounts. - AI-Enabled Design: Incorporate AI tools into concepting, prototyping, production, and creative workflows while applying strong professional design judgment to evaluate, refine, and improve AI-generated outputs. - Workflow Innovation: Use emerging tools to analyze requirements, prepare supporting materials, document decisions, and improve repeatable creative and production processes. - Cross-Functional Partnership: Collaborate with Sales, Account Management, Delivery, Product, and Development teams to identify technical constraints, surface risks and trade-offs, and create compelling experiences that can be effectively delivered. - Design Systems: Partner with Product teams on reusable UX patterns, templates, and design-system improvements while helping document and refine workflows from project scope through approval and production. - Quality & Accessibility: Ensure experiences are responsive, accessible, visually consistent, aligned with brand standards, and compliant with applicable program rules. - Creative Ownership: Independently make day-to-day design decisions, provide thoughtful creative critique, manage priorities, and take ownership of assigned work through completion. - Team Collaboration: Work constructively across distributed teams and contribute to a collaborative environment where ideas, feedback, and design quality are continuously improved. Requirements - Experience: 5+ years of experience in UX, digital, product, visual design, or equivalent demonstrated capability, with portfolio quality, design judgment, and ownership carrying significant weight. - Design Expertise: Senior-level design judgment with a strong eye for typography, composition, hierarchy, interaction, visual detail, and the ability to independently refine work to a polished standard.