Triage Specialist

The Triage Specialist supports a federal agency by receiving, reviewing, and directing incident reports to the appropriate point of contact. The Triage Specialist works as part of a small team of federal and contract staff to ensure inbox coverage 365 days a year, including weekends and holidays. The schedule for this position will be Thursday - Monday or Saturday - Wednesday. Position Duties: Monitor a shared incident response inbox in collaboration with other team members to ensure timely response and incident elevation. Analyze each incoming incident in accordance with federal policies to ensure incidents are documented correctly and routed to the appropriate point of contact. Provide technical assistance in situations where incident reports need to be corrected and/or resubmitted in accordance with policy. Create shift reports and complete other activities necessary to prepare team members to take over inbox coverage. Catalog and file incidents in keeping with policies and standard operating procedures. Maintain a tracking system for reported incidents and perform quality assurance to ensure data accuracy. Perform data analysis to identify trends in incident reporting. Provide reports on inbox activity on regular and as-needed bases. Other duties as assigned. Qualifications: BA/BS degree in a relevant field with at least 4 years of related experience. Experience in case management, child welfare, or social work required. Excellent organizational skills and attention to detail. Ability to work independently and to collaborate with team members in a remote environment. Experience utilizing Microsoft Excel and performing basic data analysis preferred. Additional Requirements: Must be able and willing to work weekends and some holidays. This position requires an existing Public Trust or the ability to obtain one. This position is 100% remote. #MSStalent GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities Support: An internal mobility team focused on helping you achieve your career goals. Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off. Community: Award-winning culture of innovation and a military-friendly workplace. OWN YOUR OPPORTUNITY Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results. #J-18808-Ljbffr