Field Technician (residential windows)

Job Description
Job Description
We're seeking an Field Technician in Pennsauken, NJ who will play a critical role in growing and developing our operational and install processes.
The field technician goes out to do all service and will help with installations. They must be comfortable with heights and have previous installation experience working with installing windows on non-new construction homes. They must be able to drive the work vehicle and know how to work with difficult customers.
* Visit residential homes to measure windows, doors, and sliding glass doors with precision
* Verify orders meet all installation specifications and compliance requirements
* Support pricing accuracy by providing detailed estimates for labor and materials
* Review project details and service expectations directly with customers
* Identify potential roadblocks that could impact job quality, timelines, or customer expectations and recommend solutions
* Execute change orders and update project details as needed
* Maintain parts inventory, tools, and equipment in good working order
* Complete on-site service appointments, including repairs and adjustments
* Stay current and proficient with Window Nation products, installation methods, and service standards
* Safely operate ladders, equipment, and tools by adhering to EPA and safety regulations
* High school diploma, GED, or equivalent
* 2+ years of professional experience measuring replacement windows
* 2+ years of experience installing or repairing windows, roofing, siding, or other home improvement projects
* Valid driver's license with a clean driving record
* Note : This position involves operating a company vehicle. Candidates must meet Window Nation's driving and insurance standards. Driving records will be verified before hire, and periodically thereafter, in accordance with state laws and company policy.
* Proficiency with Microsoft Office (Word, Excel, etc.)
* Experience using CRM or job management systems (SalesForce, Microsoft Dynamics, or similar)
* Comfortable using and navigating digital tools and iPad applications in the field
* Knowledge of local permitting, licensing, or HOA requirements
* Ability to safely operate ladders and hand tools and meet the physical demands of the role
* Strong customer service mindset with a focus on quality, professionalism, and safety
* Excellent time management and project coordination skills
* Detail-oriented with a " get it right the first time " mentality
* Competitive starting pay at $33.50 per hour
* A company-issued vehicle to drive to customer appointments
* Tools, training, and support provided
* Opportunities to grow your skills and advance your career
* Strong company culture focused on teamwork, attention to detail, and customer satisfaction