Floor Support Associate

Floor Support Associate

As a team member of the Gjelina Group, every role is key in our mission to consistently create thoughtfully nuanced experiences for guests in each of our locations. We ask all of our team members to participate in knowledgeable and respectful communication with guests and each other, coming to work with a desire to learn and work together. Each position in our team requires teamwork, a flexible schedule, the ability to stay calm within a busy environment, and the ability to multitask and stay organized.

The Floor Support Associate ensures the tables are bussed and cleaned in a timely manner. Provide full operational support during service, maintaining the cleanliness of the venue pre-service, during service, and after service. Set and reset tables in a timely manner, constantly manicuring tables throughout service and clearing tables with efficiency and grace. Assist in fulfilling soft beverage orders, coffee & tea orders. In addition provide full operational support to Expediter, Servers, Managers, and to deliver food to guests in a friendly, professional & knowledgeable manner in accordance with all Gjelina standards and procedures.

To maintain a high customer service focus by approaching your job with our guests' satisfaction always in mind. To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both guests and your colleagues. To be decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done). To be motivated and committed, approaching all tasks with enthusiasm, and seizing opportunities to learn new skills or knowledge in order to improve your performance. To be flexible, responding quickly and positively to changing environments. To maintain high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.

Other duties may be assigned.

• Report for duty on time and ensure you use the time clock to check in and out. Manage your time, including taking rest and meal breaks in compliance with California Labor Law. Keep the Manager informed when you leave the kitchen.
• Maintain high standards of appearance and hygiene that include clean clothes up to dress code standards, nails and hair and no heavy perfumes/colognes.
• Knowledge of all dishes on the menu, to be able to identify them and to know their ingredients
• Adhere to all health, safety, alcohol control and sanitation protocols
• Know our regulars and encourage new guests to become regulars by establishing a rapport that includes the guests' likes and dislikes
• Organize, clean, and maintain all areas of service, especially server stations
• Prepare the floor at the opening and closing of each shift; stocking, cleaning, and preparing for service
• Clear dishes and glassware from tables; know the proper way to remove a dish, how to carry dishes, and how to reset a table
• Polishing and restocking glassware as needed
• Polishing and rolling cutlery as needed
• Assist the bartender with stocking and restocking the bar, fulfilling orders, and clearing the bar
• Accurately run drinks to tables
• Accurately run food to tables
• Attend to guest needs at the bar, and all tables on the floor
• Communicate clearly with expo and managers to support with service
• Understand the floorplan, table numbers, and seat positions of the entire venue
• Attend mandatory trainings and pre-shift meetings
• Supporting the management team in all aspects of in-house service and events
• Organize, clean, and maintain all areas of service, including Expo stations
• Prepare stations at the opening and closing of each shift; stocking, cleaning, and preparing for service
• Clear dishes and glassware from tables; know the proper way to place a dish on a table, how to carry dishes, and how to set each dish
• Understand the right of way (guests, counter, and staff)
• Communicate clearly with Expo, servers, and both FOH + BOH managers to support service
• Performs other duties as assigned by supervisor / manager

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Minimum 1-2 years restaurant or related experience (preferred).
• Ability to understand and follow written and verbal instructions
• Ability to use all relevant items of equipment
• Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures
• Ability to prioritize work activities, provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner
• Ability to keep calm when faced with any unusual situations
• Ability to perform the essential functions of the job
• Ability to take direction
• Ability to work in a team environment
• Ability to work calmly and effectively under pressure
• Must have problem-solving abilities, be self-motivated, and organized
• Able to work in a fast-paced environment
• Neat, clean, and professional appearance
• Willingness to work a flexible schedule, including weekends and nights
• Exhibit a sense of urgency
• Willingness to work on your feet
• Has high level of enthusiasm and self-motivation
• Knowledge of proper food handling.
• Knowledge and use of kitchen forms/systems.
• High School education, diploma (or in process) or GED, preferred.
• Food Handler Certification - Food Handling & Sanitation Awareness, desired
• Must understand how to abide by the rules of the Department of Health related to Food Service.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the position is regularly required to stand and walk for long periods of time. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 40 pounds. Ability to work with restaurant equipment and dishware (food warmers, ovens, fryers, knives, pots, plates, and pans, etc.). Bending, stooping, reaching, twisting, grasping, pinching, smelling, tasting, reaching/lifting above shoulders in a repetitive manner, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Ability to work with cleaning solutions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The noise level in the work environment may be moderate to loud, and surrounding areas may be wet, hot/cold, slippery, or humid.

The Gjelina Group has created a climate of purposeful inclusion, an environment where all can feel affirmed, safe, valued and given the opportunity to thrive within the company. We appreciate and acknowledge the diversity of humanity, a diversity which includes differences, sex, age, race, ethnicity and national origin, range of abilities, sexual orientation, gender identity, gender expression, financial means, education and political perspective. These beliefs and practices apply to all of the activities of our business including decisions for career opportunities or employment.

Somos un empleador que promueve la igualdad de oportunidad: El Grupo Gjelina ha creado un clima de inclusin con propsito, un entorno donde todos pueden sentirse afirmados, seguros, valorados y se les da la oportunidad de prosperar dentro de la empresa. Apreciamos y reconocemos la diversidad de la humanidad, una diversidad que incluye diferencias, sexo, edad, raza, etnia y origen nacional, rango de habilidades, orientacin sexual, identidad de gnero, expresin de gnero, medios financieros, educacin y perspectiva poltica. Estas creencias y prcticas se aplican a todas las actividades de nuestro negocio, incluidas las decisiones sobre oportunidades de carrera o empleo.