Customer Service Associate

Inbound Customer Service
If you have worked in customer services and looking for flexible and varied work, consider a new financial services program on the Arise® Platform. This program needs customer-focused individuals to help support callers with financial transactions. Problem solvers are welcome-those who have the drive to learn and troubleshoot basic issues or inquiries about electronic payments and services. This is a fast-paced, high-call volume program currently available through the Arise® Platform.
The Arise® Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the platform, you can provide remote customer support, earning extra revenue while saving time and money on costs associated with working outside of the home.
The Arise® Platform has various well-known clients available-including this opportunity with a leading financial services and payments provider supporting prepaid card programs-and you could start earning in just a few weeks.
What you will do in this Inbound Customer Service role:

• Receive inbound calls from bank partners, merchants, and card holders, answering questions and resolving issues to the caller's satisfaction. Some calls are technical in nature.
• Resolve concerns related to prepaid debit and credit cards, including card activation, balances, disputes, lost/stolen cards, and policy or procedural questions.
• Support federal benefit recipients by managing prepaid debit card accounts, resolving transaction disputes, checking balances, and handling reports of lost or stolen cards.
• Assist with payroll card issues, fund transfers, and payment solutions.
• Deliver excellent service by actively listening and helping callers uncover the best solution.
• Follow strict data-protection protocols and adhere to all applicable regulations.

What's needed to service this client:

• Minimum of one year of consistent inbound call support experience in a customer-facing Financial Services environment (within the past two years).
• Financial services and banking experience strongly preferred-ideal agents have a background in financial services, prepaid products, credit, or banking support.
• Quiet and secure workspace to manage a consistent flow of calls.
• NEW: Lower tech requirement! Wired internet connection with required speeds (ping <50 ms; download >25 Mbps; upload >10 Mbps; minimum 8 GB RAM).
• High School diploma or equivalent.
• Background check, drug test, and fingerprinting required. Agents must agree and consent to the Fair Credit Reporting Act Disclosure & Authorization, FBI Individual Rights, and Consent for Collection of Biometric Data before fingerprints can be submitted. Photo ID verification is also required.

Equipment & technology required for this program:

• Windows 11 (most recent version, fully patched with no pending updates).
• 8 GB RAM or greater.
• Intel® Core i5 processor (6th generation or above), 4 cores, 2.4 GHz or higher.
• Dual monitors required.
• Webcam required-you must be on camera during all class and engagement activities.
• Hardwired Ethernet connection required.
• Apple or Android cell phone for secondary code verification.
• YubiKey hardware security token-provided by the client to protect access to systems and support one-time password (OTP) verification.

What would be great to have:

• Two or more years of experience in a customer-facing call center environment, ideally with a financial institution, online bill pay service, or technical support.
• Proven experience using customer service software, CRM systems, or providing customer support through virtual channels (email, chat, video calls).
• Background supporting elderly, disabled, or low-income populations, or familiarity with government benefits.
• Ability to support callers with low digital or financial literacy.

No degree necessary - This is a great work-from-home opportunity for anyone ready to invest in themselves and work hard on their own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Some clients may require continuing certification. Background check, drug test, and fingerprinting are required.
This opportunity is not available to residents of Delaware, Hawaii, Indiana, Michigan, Nevada, or New Mexico.