Revenue Officer II - Interstate

Agency Dept of Revenue

Division

Taxpayer Assistance , Collections

Job Classification Title

Revenue Officer II (NS)

Position Number

60082164

Grade

NC13

About Us

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

Description of Work

***PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING***

The North Carolina Department of Revenue is currently recruiting for a Revenue Officer II for the Interstate Collection Unit. The primary purpose of this position is to:

• Collect or resolve all out-of-state accounts receivable by conducting investigative research, interpreting and enforcing North Carolina tax laws, and actively collecting liabilities due to the state

• Actively enforce the NC Revenue laws as they apply to all out-of-state entities to attain the highest degree of compliance with these laws while ensuring public trust and confidence

• Engage in all activities involving the collection and resolution of delinquent taxes including, requesting special assessments, working with taxpayers to meet criteria for an installment agreement, submitting Offers in Compromise, and performing financial adjustments, as well as submitting cases for action by the Large Case Unit

The Revenue Officer II - Interstate will have comprehensive knowledge of all tax schedules and revenue laws to determine tax liabilities, secure delinquent tax returns, conduct tax investigations and resolve cases. Cases assigned to the Revenue Officer II - Interstate are considered the most complex in the TPAC Division’s inventory. The position will ensure impeccable communication and decision-making skills as erroneous actions by the members of the unit could result in undue hardship on taxpayers and could result in legal action being initiated against the department.

The Revenue Officer II - Interstate will have a high degree of tax law knowledge and be able to work independently due to the virtual nature of the unit. This position is held to a high standard of accountability. The Revenue Officer II - Interstate will be able to maintain a flexible schedule to accommodate taxpayers and N.C. out-of-state auditors in different time zones and have exceptional communication skills, both verbal and written.

Knowledge Skills and Abilities/Management Preferences

• Thorough knowledge of State and Federal tax laws as they apply to out-of-state accounts receivable

• Demonstrated knowledge of the department’s assessment and collection process and procedures, including the ability to determine or adjust a taxpayer’s liability

• Demonstrated knowledge of the Department’s Integrated Tax Administration System including the ability to adjust taxpayer accounts as deemed appropriate

• Thorough knowledge of the Internal Revenue Code, administrative interpretations, accounting principles and all tax types and schedules and their application and administration

Recruitment Range: $50,088 - $87,654

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).

Some highlights include:

• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service

• Twelve paid holidays per year

• Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year

• Twelve sick days/year which are cumulative indefinitely

• Paid Parental Leave

• Personal Observance Leave and Community Service Leave

• Longevity pays lump sum payout yearly based on length of service

• 401K and 457 plans

• Eligibility for the Public Service Loan Forgiveness Program

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.

To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit.

Applicants eligible for veteran's preference should attach a copy of form DD-214.

If you have general questions about the application process, you may contact Human Resources at View phone number on aiapply.co or View email address on aiapply.co . Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at View phone number on aiapply.co.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution and three years of experience in accounting or collection work involving public contact; or an equivalent combination of education and experience.

Related fields considered are as follows: Psychology, Tax, Finance, Business Management, Tax Law, Business Law, Financial Management, Public Sector & Government Administration Management, Business Operations, Trust and Wealth Management, Political Science, Business Analytics, Banking and Finance, Interdisciplinary Studies, Public and Non-Profit Administration, and Criminology/Criminal Justice.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

LeAnn Katherine Biscoglio

Recruiter Email:

View email address on aiapply.co