Customer Care Agent - Relocate to Warroad, MN
$23 - $29 per hourMarvin
Job Overview Are you energized by solving problems, building trust and relationships with customers? As a Customer Care Agent at Marvin, you'll be the go-to expert for our dealers and customers seeking support. You'll guide users through product questions, warranty concerns, and system navigation - all while delivering a seamless and empathetic experience. This role is central to Marvin's customer experience strategy and offers the opportunity to make a meaningful impact every day. Plus, receive a $1,500 sign-on bonus when you join our team! This job is located in Warroad, MN. If you need to relocate for this role, Marvin has a variety of benefit offerings to support your move. Highlights of your role
$23.00 - $29.00 per hour, pay based on experience
- Serve as the primary contact for customer inquiries across phone, email, and chat, ensuring timely and accurate support.
- Educate dealer partners on Marvin's Order Management software, products and warranty processes through virtual or in-person training.
- Own customer interactions from start to resolution, offering solutions that align with Marvin's policies and service standards.
- Support onboarding for new dealers and partners, facilitating account setup and initial training.
- 2+ years in a customer-facing role.
- Experience using CRM systems like Salesforce to manage customer interactions.
- A track record of resolving customer issues efficiently while maintaining strong relationships.
- Proven team collaboration skills.
- Comfort mentoring others and sharing expertise across teams.
- Familiarity with building materials, construction, or manufacturing industries.
- Ability to learn Marvin's systems and apply product knowledge to customer solutions.
- Strong organizational and project management skills.
- Associate degree or higher preferred, or equivalent experience.
- $300 annual wellbeing account to spend on what helps you feel happy + healthy
- Better Living Day! (a paid day off to go have some fun)
- Annual profit sharing - recognizing everyone's contribution to Marvin's success
- Giving at Marvin - participate in organized volunteer opportunities
- Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships
$23.00 - $29.00 per hour, pay based on experience
Vacancy posted 9 hours ago
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