Customer Support Advocate

Position Title: Customer Support Advocate Job Description: The Customer Support Advocate willassist customers by handling inquiries and providing excellent customer service to end users. • Be energetic, upbeat, personable and friendly. • Operate multiple computer applications to assist the caller. • Be available to receive inbound calls to respond to the caller's needs. • As needed, make outbound calls to complete transactions. • Ask open-ended questions, to assess and understand the need of the caller. • Demonstrate proficiency and decision making by solving complex problems using available resources. • Handle difficult customer interactions and work to provide resolution. Maintain professionalism, at all times. Provide empathy, understanding, and resolution to callers who may be frustrated with transportation failures. • Provide, accept and act on performance feedback from peers, business partners, leadership and customer survey results. • Focus on and demonstrate customer-centered goals and objectives. • Demonstrate willingness to learn and effectively apply new skills/techniques as demand changes • Complete projects in established timeframes, as deemed necessary. • Maintain and recognize cultural differences/sensitivity. •[ Professional interactions with ]{times="" new="" roman",="" times,="" serif;="" font-size:="" 10pt"=""}