Care Navigator

Job Requisition ID: R00054137 Job Category: Clerical and Customer Service Organization: Complex Care Coordination - Care Navigators Location/s: Main Campus Jackson Job Title Care Navigator Job Summary Partners with Registered Nurses and other team members to coordinate care and provide support for patients enrolled in the Pediatric Complex Care Program and their families. The Care Navigator will work closely with families to ensure that they are appropriately connected to clinical, social, and community resources, and will assist families with navigation of the health care system. Education & Experience Education and Experience Required: High school diploma/GED and one (1) year of healthcare or administrative support experience Certifications, Licenses or Registration Required: N/A Knowledge, Skills & Abilities Ability to navigate the health care system and coordinate with multiple services. Ability to be flexible when prioritizing and multi-tasking in order to meet the needs of the patients, parents, physicians and other hospital staff. Excellent communication skills (oral and written). Experience working with families of diverse ethnic, cultural and socioeconomic backgrounds. Possess a positive attitude, excellent teamwork skills, and professional demeanor when interacting with members of the health care team, community organizations/resources, and with patients/families. Strong organizational skills. Ability to maintain records, coordinate clinic appointments, and prioritize work independently. Ability to concentrate and pay close attention to detail. Ability to learn computer and application skills as applicable to role. Ability to interact with and work around people. Ability to make judgments in demanding situations. Ability to react to frequent changes in duties and volume of work. Ability to listen empathetically. Ability to logically organize details. Comfortable accepting responsibility for medium to large scale projects involving multiple resources and spanning many months from start to finish. Ability to manage multiple concurrent activities. Responsibilities Collect daily reports to identify patients and providers requiring communication regarding programmatic metrics Prioritize and schedule communication with patients based on needs assessment and programmatic metrics Assist in scheduling appointments with internal and/or external providers responsible for patient follow-up Maintain ongoing contact with patient cohort regarding health care needs Route needs to provider or ancillary staff based on urgency The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive Physical and Environmental Demands Requires occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced subject to precise measures of quantity and quality, occasional bending, occasional lifting and carrying up to 10 pounds, occasional crouching/stooping, occasional driving, occasional pushing/pulling, occasional reaching, constant sitting, frequent standing, occasional twisting, and frequent walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more) Time Type: Full time FLSA Designation/Job Exempt: No Pay Class: Hourly

FTE %: 100

Work Shift: Day Benefits Eligibility Grant Funded: Yes Job Posting Date 10/28/2026 Job Closing Date open until filled if no date specified University of Mississippi Medical Center commitment to diversity and inclusion The University of Mississippi Medical Center is committed to educating the next generation of health professionals, discovering new cures and treatments and providing the highest quality health care. We foster environments that support respect, compassion and belonging for all faculty, staff and students as well as patients and visitors. Our employment, academic, research and clinical care practices reflect these commitments. UMMC is an equal opportunity employer and prohibits discrimination and harassment on the basis of race, color, national origin (including limited English proficiency and primary language), disability, age, sex (as that term is defined in applicable laws such as 45 CFR § 92.101(a)(2) and binding court decisions), religion, genetic information, veteran’s status and any other status protected by applicable law. UMMC also prohibits retaliation against those who report discrimination or harassment and against those who participate in the Medical Center’s investigation and handling of such reports. 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For additional information, please check here: Know Your Rights: Workplace discrimination is illegal (eeoc.gov). 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Complaint Process You may request additional information, accommodation or file a complaint through the applicable process identified below. Inquiries or complaints relating to discrimination or other employment issues may be referred to the Office of Employee Relations, 2500 North State Street, Jackson, Mississippi 39216-4505 or emailed to View email address on click.appcast.io. If you are a UMMC Student who needs more information or needs to file a complaint, please click here. You may also report any allegations of UMMC’s noncompliance with any legal requirement using UMMC’s Compliance Line. If you are anyone who has experienced, witnessed or otherwise has knowledge of any alleged violation of UMMC’s Title IX policy, please click here. If you are a Visitor/Patient who needs more information or needs to file a complaint, please click here. 2026 Benefits at a Glance University of Mississippi Medical Center #J-18808-Ljbffr University of Mississippi Medical Center