Netsuite Administrator

Job Title: NetSuite Administrator

Tommy's is seeking a motivated and detail-oriented NetSuite Administrator to join our Information Technology team. We're looking for a self-starter with experience or formal training in Information Systems or equivalent hands-on NetSuite expertise; who can effectively manage, maintain, and optimize our NetSuite environment.

In this role, you will be a key partner across the organization, responsible for troubleshooting system issues, improving operational workflows, and supporting users at all levels of technical proficiency. Strong communication and interpersonal skills are essential, as you'll work directly with stakeholders throughout the company to ensure NetSuite is running smoothly and aligned with business needs.

What can Tommy's offer you?

• Base pay and eligibility for annual profit-sharing bonus
• Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
• 401k match and complimentary financial planning services with Merrill Lynch
• Paid time off and paid holidays
• Opportunity for continued education and tuition assistance
• Valuable learning and development program
• Significant ability to grow internally for motivated and strong performing team members
• Fun, energetic, family-oriented work culture with an emphasis on team member morale
• Growing nationwide brand / presence

Position Responsibilities:

• Manage and analyze platform/system (user/security/business software) utilization and procedures and consult internal stakeholders on best functionality to meet business needs
• Contribute to troubleshooting, executing, tracking, and resolving IT helpdesk tickets and user support requests/needs
• Create workflow automations with scripting in various IT systems, programs, and platforms
• Maintain and develop connectors between various IT systems, programs, and platforms
• Identify processes improvement opportunities and partner with internal stakeholders to implement solutions that support them in effectively conducting general business operations
• Help create, document, and implement IT management policies and IT operating practices including brief guides, instructions, and general communications for departmental or company-wide use as it relates to functional operations
• Oversee the architecture, configuration, and ongoing optimization of the NetSuite platform to support complex, evolving business needs
• Lead the design and deployment of advanced customizations using SuiteFlow, SuiteBuilder, SuiteAnalytics, and SuiteScript (1.0/2.0)
• Own the roadmap for NetSuite enhancements, module expansions, integrations, and long-term platform strategy
• Oversee integration architecture and maintain data integrity across connected systems
• Develop advanced analytics, dashboards, and reporting frameworks for leadership and operational teams
• Lead sandbox management, release testing, regression planning, and deployment cycles
• Manage vendor relationships, including NetSuite Support, implementation partners, and integration providers
• Lead NetSuite-related projects such as module rollouts, process redesigns, and post-acquisition system alignment
• Design continuous improvement for our NetSuite implementation including CRM, ERP, and integrations
• Align with best practices for maintainability and scalability
• Coordinate with stakeholders to provide solutions and customizations -Work with the team and on independent projects
• Setup and maintain AI connectors with safeguards for data integrity and accuracy
• Other duties as assigned; duties and responsibilities may change at any time with or without notice.

Position Qualifications & Candidate Attributes:

• Bachelor's degree or equivalent experience in information systems, networking, computer science, or related field
• 3+ years of experience with NetSuite administration
• Core knowledge of NetSuite capabilities and limitations
• Experience with NetSuite bundles and SuiteApps for Shipping, Production, Manufacturing, Inventory, Fixed Assets
• NetSuite certified Specialist / Professional
• Experience with SuiteScript 2.0
• Strong Proficiency in troubleshooting and customer service.
• Scripting and automation
• Strong level of professionalism and customer service skills.
• Strong written and verbal communication skills.
• Ability to multi-task and prioritize work effectively with multiple teams.

Work Environment and Physical Demands

This job operates in a professional office environment. Office hours are Monday through Friday from 8:00am - 5:00pm. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and operates primarily indoors with limited to no travel expectation.


To successfully perform the essential functions of this job, team member must be able to:

• Ability to work and commute in all weather conditions
• Able to move about inside the office to access standard office equipment, etc.
• Remain in a stationary position 50% of the time, alternating between sitting and standing
• Constantly operate a computer and other office productivity machinery such as; keyboard, copy machine and printer
• Ability to move and lift up to 30 pounds
• Able to effectively communicate, listen, detect, converse with, discern, convey, express oneself and exchange information
• Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers

Company Overview:

Tommy's Express is a national franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site.

Tommy Car Wash Systems ("TCWS") is the power behind our Tommy's Express equipment. TCWS is a team of passionate car wash professionals working to create opportunities for our partners to become the best car wash operators they can be. We provide modular building designs, robust stainless-steel car wash equipment, an advanced Wash Club license plate reader system, the Tommy Transporter belt, high performance wash detergents, and an industry-leading franchise opportunity. At Tommy Car Wash Systems, we have a solution for almost any size operator. Our team has assisted in the development of hundreds of some of the most successful car washes around the world. Together, Tommy's Express and Tommy Car Wash Systems make up the Tommy's Corporate brand, headquartered in Holland, MI.