Director of Student Business Services and University Bursar

Director of Student Business Services and University Bursar

California State University, Fullerton is seeking an exceptional individual to join our team as the Director of Student Business Services and University Bursar (Administrator II). The ideal candidate in this role should have a positive attitude, an active, energetic mind, and a leadership style that is characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

The Director of Student Business Services and University Bursar reports to the University Controller and is responsible for providing leadership, direction, and coordination to the Student Business Services (SBS) department, which consists of over forty staff and student employees, including two managers. Responsibilities encompass several student-focused financial areas of operation, including student accounts receivables (campus and extended education), disbursements, collections, cashiering, student accounts, customer service, and system technical support. Provides oversight of daily operations, including managing and organizing SBS staff, development of long-range departmental planning, and assessment of the impact of new policies and programs to departmental operations and the university community. Ensures the development of policy and implementation of procedures are in compliance with applicable regulations and requirements. Leads implementation of programs with the consideration to system requirements, compliance and audit issues, with use of sound judgment and compliance with the Chancellors Office, campus, divisional and departmental mission, goal, and strategies. Serves as both Student Administration and CashNet/TouchNet Subject Matter Expert for the campus. Develops and promotes a teamwork environment, focused on providing the highest level of customer service to the University community, and coaching and mentoring staff as needed. Serves as representative on various affinity groups. Other duties as assigned.

Essential Qualifications: Bachelor's degree from an accredited four-year university or equivalent in accounting, business administration, or a closely related field. Minimum of six years of progressive professional experience in the operations and management of student financial services in a university environment required. Experience should include supervising staff with a heavy emphasis on customer service and the management of a unit(s) within an SBS-type department. Must possess a thorough knowledge of accounting systems, financial aid regulations, and general accounting practices. Working knowledge of Generally Accepted Accounting Principles (GAAP) and governmental accounting methods is essential. Familiarity with regulations and policies pertinent to the acceptance and delivery of student financial aid. Possess the ability to analyze and convey financial information in a clear and concise manner. Must possess excellent communication (verbal and written), interpersonal, problem solving, and customer service skills.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.

Preferred Qualifications: Familiarization with working in a high-volume student-focused environment, preferably in the CSU. Previous experience with PeopleSoft Student Administration.

About CSUF: Standing on 241 acres in the heart of Southern California, Cal State Fullerton was founded in 1957 and has grown to serve more than 43,000 students. As a leading campus of the California State University system, the University serves as both an intellectual and cultural hub for the region and a driving force in workforce and economic development.

We are dedicated to student success through innovative, high-impact educational experiences and robust support programs. Equally, we invest in the growth of our staff, faculty, and administrators through orientations, training opportunities, and ongoing professional development.

As a member of the Titan Community, you'll have access to a wide range of campus resources and experiences-including the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden, cultural performances at the Clayes Performing Arts Center, Titan Athletics events, the Titan Recreation Center, and our Employee Wellness Program.

It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University's mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race, sex, color, ethnicity, national origin, or any other protected status.

As of January 1, 2022, the prohibits the hiring of employees to perform CSU-related work outside the state of California.

The scope of responsibilities for this position includes the making or participating in the making of decisions that may have a material financial benefit on the incumbent. Therefore, you will be required to file an initial "Conflict of Interest Form 700: Statement of Economic Interests" within thirty (30) days from date of hire and on an annual basis; and complete the CSU sponsored ethics on-line training within thirty (30) days of appointment, and at least once during each consecutive period of two calendar years following the appointment.

The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.

This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University, Fullerton is not currently sponsoring any new H-1B petitions for staff, management, or faculty positions.

Application Deadline: Apr 09, 2026 (9:00 PM)