Electrical Service Manager

Job Description

Job Description

The Electrical Service Manager is responsible for the estimating, execution, financial management, and successful completion of commercial electrical service projects. This position manages multiple projects simultaneously while ensuring exceptional customer service, safety compliance, quality workmanship, and profitability.

A key part of the role is growing and managing relationships to add to the service department. We are looking to someone help expand our service department portfolio.

Essential Duties and Responsibilities

Customer Relations

• Serve as the primary point of contact throughout the project lifecycle.
• Develop and maintain strong customer relationships.
• Provide regular project status updates.
• Maintain a high level of customer satisfaction through responsive communication and professional service.

Estimating & Business Development

• Prepare estimates and quotations for electrical service work, renovations, tenant improvements, emergency repairs, and maintenance contracts.
• Review plans, specifications, and field conditions.
• Process change orders
• Support business development efforts by identifying new project opportunities.
• Assist in preparing proposals for preventive maintenance agreements and long-term service contracts.

Financial Management

• Monitor labor productivity, equipment utilization, subcontractor costs, and material expenditures.
• Coordinate project billing and assist with collections.
• Achieve established gross profit objectives while maintaining customer satisfaction.

Field Operations

• Coordinate daily activities with field personnel.
• Conduct regular jobsite visits to ensure efficient and Code compliant installations.
• Provide technical guidance and problem-solving assistance.

Required Qualifications

Education

• Bachelor’s degree in construction management, Engineering, Business Administration, or a related field preferred but not required.
• Equivalent combination of education, technical training, and progressively responsible electrical industry experience will be considered.

Required Experience

• Minimum of five (5) years of experience in the commercial electrical industry
• Minimum of five (3) years of project management
• Demonstrated success managing multiple concurrent projects while meeting budget, schedule, quality, and customer satisfaction objectives.
• Experience preparing estimates, budgets, project schedules, procurement plans, and project closeout documentation.
• Strong customer relationship management experience with commercial work

Preferred Qualifications

• Journeyman or Master Electrician License.
• Experience managing electrical service agreements and preventive maintenance contracts.
• Experience with healthcare, education, mission-critical, government, municipal, industrial, and commercial facilities.
• Valid driver's license with an acceptable driving record.

Knowledge, Skills & Abilities

• Thorough knowledge of commercial and industrial electrical systems.
• Extensive knowledge of the National Electrical Code (NEC), OSHA regulations, and NFPA 70E.
• Excellent leadership, coaching, mentoring, and conflict-resolution skills.
• Strong estimating, budgeting, forecasting, and financial management skills.
• Proficiency to read and interpret electrical plans, specifications, contracts, and technical documents.
• Proven customer service, negotiation, and communication skills.
• Organizational, planning, and time-management abilities.
• Capability to manage multiple priorities in a fast-paced service environment.
• Proficiency with:
• • Microsoft Office Suite
  • Bluebeam Revu
  • Estimating software
  • Procore or equivalent construction management software

Direct Electric Services is an established electrical commercial contractor that has been in business for 30+ years. Direct Electric Services is a company where employee performance is acknowledged and rewarded accordingly. Our organization prides itself on our integrity, reputation, and strong relationships with all of our customers and employees. We provide individual opportunities for growth within our company structure. Direct Electric Services understands that the company can only be as good as its employees, and we value all members of our team. We perform our work in the DC and Baltimore metro area.

Company Description

Direct Electric Services is an established electrical commercial contractor that has been in business for 30+ years. Direct Electric Services is a company where employee performance is acknowledged and rewarded accordingly. Our organization prides itself on our integrity, reputation, and strong relationships with all of our customers and employees. We provide individual opportunities for growth within our company structure. Direct Electric Services understands that the company can only be as good as its employees, and we value all members of our team. We perform our work in the DC and Baltimore metro area.