Remote CX Operations Senior Program Lead

Coinbase, Inc. is seeking an Operations Excellence Senior Program Lead for the CX Operations Excellence team. You will own and optimize workflows, routing logic, and agent tooling powering Coinbase's global Customer Experience operation, across in-house and BPO sites worldwide. You will translate multi-year CX goals into a clear program portfolio, collaborate with Product, Analytics, and WFM, and drive measurable improvements in CSAT, handle time, and efficiency. #J-18808-Ljbffr Coinbase, Inc.