Help Desk Analyst
R Systems
Position: IT Systems Analyst / Help Desk Analyst Responsibilities Analyze business and system requirements to support enterprise IT initiatives. Support enterprise help desk operations using ticketing systems such as ServiceNow, Remedy, Jira Service Management, or similar platforms. Investigate, analyze, troubleshoot, and resolve application, system, and technical issues. Work closely with developers, infrastructure teams, and DevOps teams to diagnose and Support change management, release management, and deployment activities within a DevOps environment. Prepare and maintain system documentation, technical reports, process documentation, and knowledge base articles. Provide analytical support for help desk operations by evaluating incident trends, identifying recurring issues, and recommending process improvements. Required Skills & Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Additional qualifying experience may substitute for the degree on a year-for-year basis. Minimum 5 years of experience applying analytical processes on IT projects. At least 3 years of experience in Systems Analysis and Design . Experience supporting Help Desk or Service Desk operations using enterprise ticketing systems such as ServiceNow, Remedy, Jira Service Management, or similar. Experience with incident management, problem management, change management, and service request processes. Knowledge of DevOps methodologies, production support, release management, and troubleshooting in enterprise environments. Strong analytical, problem-solving, documentation, and communication skills. Mandatory Project Experience A minimum of one (1) project demonstrating experience providing analytical support in a Help Desk environment utilizing an enterprise ticketing system (e.g., ServiceNow, Remedy, Jira Service Management, or equivalent) for federal, state, or local government agencies . A minimum of one (1) project demonstrating experience supporting a large-scale IT project by providing Help Desk analysis, incident troubleshooting, and technical support for internal and external stakeholders within a Development and Operations (DevOps) environment . #J-18808-Ljbffr R Systems
- ...determined based on candidate flexibility and operational needs. Support channels include phone, email, and chat. Role Overview Helpline Analysts will provide first-line support via phone, email, and chat; troubleshoot basic macOS and iOS issues; log and update tickets in...SuggestedShift workNight shiftAfternoon shift
Red Oak Technologies
Elk Grove, CA1 day ago - R Systems in Sacramento, California is looking for an IT Systems Analyst / Help Desk Analyst to analyze business and system requirements while supporting enterprise IT initiatives. The ideal candidate will have a bachelor's degree in IT or related fields and at least 5...Suggested
$22 - $29 per hour
...We are seeking an IT Help Desk Technician I to join our team at BKF Engineers! This position is designed for those with a passion for technology and customer service. The IT Help Desk Technician will provide front-line support for all IT-related issues and support the...SuggestedBi-weekly payHourly payWork experience placementWork at officeLocal areaFlexible hoursInternetwork Expert Inc
Sacramento, CA2 days ago$84.4k - $95k
Business Systems Analyst II STATUS : Exempt REPORTS TO : Dir - Enterprise Cores and Applications DEPARTMENT : Enterprise Platforms JOB CODE : 11157 PAY GRADE : 18S PAY SCALE : $84,400.00 - $95,000.00 Annually General Description The Business Systems Analyst II role...SuggestedRemote jobWork experience placementWork at officeNight shiftAfternoon shift- Network Engineer Configure, install, and maintain routers, switches, voice gateways, access points, and microwave radio equipment. Support day-to-day network operations, including troubleshooting, monitoring, and incident response. Assist with implementation of...SuggestedFlexible hours
Software Technology Inc
Sacramento, CA4 days ago - ...The Application Development team is looking for a Business Analyst to work on several projects for xref creation, Animal Care, Asset Management. This position will work on documenting the business requirements, creating proposals and collaborating with partner departments...Work at office
Kaav Inc.
Sacramento, CA3 days ago - Overview: *Technical & Software Skills* *Database & Data Management* * *SQL Server* : Ability to manage, migrate, and update SQL databases, including creating relationships, indexes, keys, and handling backend data operations. * *Microsoft Access*: Understand...
Voluble Systems LLC
Sacramento, CA5 days ago - ...Position: IT Business System Analyst Location: Rancho Cordova, CA Duration: 11 months Job Responsibilities • System design, planning and configuration • Facilitating meetings for projects and support activities • Identify and summarize...
West Advanced Technologies
Rancho Cordova, CA1 day ago - ...IT Business System Analyst Sacramento, CA 12 months In person interview & Onsite role Required Skills: 5+ years of IT Business system analyst experiences Solid understanding of the software development lifecycle, document...
West Advanced Technologies
Sacramento, CA1 day ago - ...IT Business Systems Analyst Sacramento, CA 6-12 months Need locals - F2F interview Description: Client is looking for a responsible business analyst to work with business process owners and application developers to capture requirements, document systems, and...Work experience placementLocal area
WATI
Sacramento, CA4 days ago - ...Role: IT Business Systems Analyst Location: 799 G Street Sacramento, CA 95814. Mode: Hybrid - Need Locals ONLY The ideal candidate will be able to work with the existing team to contribute in the following areas: Qualifications and Experience:...Local area
ACI Infotech
Sacramento, CA1 day ago - Red Oak Technologies is seeking a Helpline Analyst to provide first-line technical support from Elk Grove, CA. The role involves troubleshooting basic macOS and iOS issues, logging tickets in ServiceNow, and providing clear communication to customers. Candidates with 0-...
- Pacific States Marine Fisheries Commission seeks an IT Application Software Specialist to support the California Recreational Fisheries Survey data applications. This role involves collaborating with subject-matter experts to develop, implement, and maintain software solutions...Remote work
Pacific States Marine Fisheries Commission
Sacramento, CA5 days ago - A technology solutions firm is seeking a Senior Business Systems Analyst to support large-scale IT initiatives for a governmental client in California. The ideal candidate will possess over five years of experience in systems analysis and application support, preferably...
- ...Information Technology Business Systems Analyst Level I/II Sacramento, United States | Posted on 09/16/2025 Job Title:Information Technology Business Systems Analyst Level I/II Location:Sacramento County CA– Community Development Agency- Onsite Preferred with Public sector...Contract workLocal area
Govserviceshub
Sacramento, CA2 days ago - ...Under the general direction of the CMIPSApplications and Business Solutions Team Manager (IT Sup II), the Technical Business/Systems Analyst serves as a Subject Matter Expert (SME) in evaluating the business impacts of technology across current and future operational...Work at officeShift work
- BKF Engineers is looking for an IT Help Desk Technician I to provide technical support and assist users with IT-related issues. This role is perfect for someone passionate about technology and customer service, with responsibilities including troubleshooting, installation...Hourly payFlexible hours
- Internetwork Expert is seeking an IT Help Desk Technician I to join their team. This role involves providing front-line support for IT-related issues, ensuring the organization’s technology infrastructure runs smoothly. Candidates should have an Associate's degree in Information...Flexible hours
- GovCIO is hiring an Associate Service Desk Technician - Tier I to provide exceptional technical support to our nation’s Veterans. In this... ...to customer service excellence, as well as the ability to help non-technical users effectively. If you're passionate about technology...Remote job
$51.9k - $99k
...challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit The Technical Business Analyst (TBA) will support the Product Team within the Education Case Management practice. This position is responsible for designing and delivering...For contractorsH1bWork at officeLocal areaRemote workPublic Consulting Group
Sacramento, CA2 days ago$102k - $110k
JOB TITLE: Senior Business Systems Analyst DEPARTMENT: IT - Enterprise Platforms Servicing Applications STATUS: EXEMPT JOB CODE: 4509 PAY RANGE: $102,000.00 - $110,000.00 ANNUALLY General Description The Senior Business Systems Analyst is responsible for translating...Work experience placementWork at officeLocal areaWeekend work- Role: SharePoint Online (SPO) / Power Platform developer Mode: On-site Location: Sacramento, CA Only Locals Interviews will be in-person only, virtual interviews will not be accepted. The Enterprise Content Management team is looking for a SharePoint...Local area
ACI Infotech
Sacramento, CA1 day ago $40k
...upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed. The IT Business Analyst supports the contract team by updating and maintaining artifacts, technical diagrams, and system documentation to reflect the...Contract workRemote workMAXIMUS
Sacramento, CA2 days ago- GovServicesHub seeks a Business Systems Analyst Level I/II to support the Community Development Agency in Sacramento. The role involves re-engineering workflows to improve efficiency in the County’s permitting application, Accela. Responsibilities include documenting requirements...Contract workLocal area
$47 per hour
...client, an organization dedicated to advancing educational and technological initiatives, is seeking a Technical Business Process Analyst to join their team. As a Technical Business Process Analyst, you will be part of the Service Delivery department supporting various...Weekly payTemporary workFlexible hoursManpowerGroup Global, Inc.
Sacramento, CA1 day ago$97.39k - $121.28k
...Workers Compensation Division, has a need for an IT Business Systems Analyst 2 to serve as a bridge between IT and business units, analyzing... ...and constraints. Provide training and support to end-users, helping them understand system functionalities and maximize the system’...Work from homeWork visaFlexible hours2 days per weekBerkshire Hathaway Homestate Companies
Sacramento, CA13 hours ago$65k - $68k
ASM Research, An Accenture Federal Services Company, is looking for a Business Analyst in Sacramento, California. In this role, you will assist in documenting and analyzing requirements from business and technology stakeholders while ensuring effective communication with...Contract work- Anvaya Solutions, Inc. is seeking a qualified business analyst to lead large-scale IT projects in Rancho Cordova, CA. Applicants must have a minimum of three years' experience in business analysis and managing requirements traceability, as well as the ability to communicate...
- Responsibilities Leads, plans, schedules, and oversees the work of staff performing advanced, specialized work of a professional nature, while performing similar duties as those being led; ensures completion of tasks in accordance with established policies and procedures...Full timePart timeWeekend work
- ...Advanced System Support Seeking an individual to perform a wide range of advanced system support duties in a support desk/applications/desktop/field environment. Candidate would provide effective support for enterprise, client/server, desktop computer systems, network...Remote work
Samprasoft
Rancho Cordova, CA5 days ago
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