ServiceNow Architect - RMF/CAM

Job Description

ServiceNow Architect

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Location: Hybrid - Chantilly, VA

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Top Secret Clearance Required

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What You Will Do

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• Support ITSM, HRSD, IRM/GRC, SecOps, ITOM, and App Engine ServiceNow applications.
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• Maintain the stability and usability of the ServiceNow platform across production and non-production environments.
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• Perform application maintenance, including performance monitoring and error identification and remediation.
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• Manage key stakeholders both internally and externally.
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• Manage ServiceNow instance security: user/group access, administration, and access control lists.
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• Initiate health scans and track the remediation of findings.
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• Develop automation scripts for efficient deployment and operations of ServiceNow using a variety of scripting and programming languages
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• Use good coding practices to ensure reliable, durable code.
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• Understand customer critical business issues, requirements, and outcomes.
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• Draft solutions (Design/Build/Manage) defining scope, timelines, assumptions, and dependencies.
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• Incorporate ServiceNow best practices and accelerators.
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• Lead technical aspects of the ServiceNow implementation.
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• Provide technical guidance during workshops and assist in the creation and refinement of stories.
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• If required, configure the ServiceNow platform during sprints while sharing knowledge and best practices.
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• Design and communicate a technical architecture blueprint based on capability and process implementation roadmaps aligned to desired business outcomes.
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• Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives.
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• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
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• Facilitate workshops or meetings to gather requirements, present and validate solutions, and test the interpretation of the client's needs.
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• Work with workflows in two or more key areas of the ServiceNow platform (e.g., ITSM, CSM, HR, ITOM, SecOps).
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• Drive process optimization, efficiencies, and productivity using automation.
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• Act as a mentor to support less experienced colleagues.
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• Serve as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.
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• Contribute to business growth by identifying and developing strategic technical opportunities.
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• Review and approve key technical architecture designs to ensure compliance with out-of-the-box (OOB) best practices, upgrade compatibility, security standards, and client governance policies.
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• Lead Technical Review Boards (TRBs) and oversee release management, including update set reviews, deployment readiness evaluations, and production approvals.
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• Evaluate Business Rules, Script Includes, Client Scripts, ACLs, Integrations, and Flow Designer implementations to mitigate security risks and optimize performance and maintainability.
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What You Will Bring

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• Bachelor’s degree from an accredited institution (preferably in Mathematics, Information Technology, Computer Science, or Engineering).
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• Minimum of 8 years of relevant experience, or a Master’s degree with 6 years of relevant experience, in a technical domain.
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• Minimum of 3+ years of experience as a senior architect, technical lead, or in enterprise architecture.
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• Deep expertise in ServiceNow platform architecture, including security, CMDB, integrations, domain separation, and enterprise-scale solution design.
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• Implementation and integration experience with ServiceNow ITSM, HRSD, IRM/GRC, SecOps, ITOM, and App Engine.
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• Good communication and soft skills to ask the customer the right questions and understand requirements from a user perspective.
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• Experience with ServiceNow and applying ITIL standards.
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Certifications

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Required (or obtain):

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• ServiceNow Certified Technical Architect (CTA)
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• ServiceNow Certified System Administrator (CSA)
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• ServiceNow Certified Application Developer (CAD)
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• ServiceNow Certified Application Specialist (CAS) – App Engine
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Minimum two of the following:

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• CIS – IRM / GRC
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• CIS – HRSD
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• CIS – ITSM
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• CIS – SecOps
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Preferred:

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• CISSP or CISM
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• ServiceNow Flow Designer Micro-Certification
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• ServiceNow IntegrationHub Micro-Certification
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• ServiceNow Presales Architect Accreditation
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