Senior Software Engineer (AI Agents)

About the Role BigCommerce, part of the Commerce brand family, is seeking a Senior Software Engineer (AI Specialization) to help build powerful product experiences using intelligent AI agents. You’ll define how users interact with our products through natural language, designing agent-based systems that unify and act on data from various Commerce products and partner systems. What You’ll Do Design, build, and iterate on AI agents that interact with data across BigCommerce and partner ecosystems to drive automation. Connect agents to MCP (Model Context Protocol) servers that interact with various backend systems (APIs, Databases, etc) to surface their capabilities to the AI agents to drive powerful and intuitive user experiences. Build AI agents that can assist with store management actions, by interpreting user intent and calling necessary APIs. Develop and integrate AI assistant features directly into the BigCommerce control panel to support natural language queries and actions. Collaborate with product designers and NLP experts to deliver intuitive, useful, and delightful conversational experiences. Quickly build proof‑of‑concept solutions to validate relevant user stories. Contribute to internal tooling and frameworks that support LLM fine‑tuning, prompt engineering, and safe action execution. Who Are You 5+ years of experience in backend or full‑stack software development, ideally with a focus on AI/MCP/A2A systems. BS or higher degree in Computer Science or a related technical field. Strong and proven programming skills in Go. Experience working with LLMs (OpenAI, Anthropic, etc.) and building agentic AI applications. Understanding of prompt engineering concepts. Deep understanding of RESTful APIs and data integration across systems. Excellent problem‑solving skills and ability to work in a fast‑paced, exploratory environment. Strong collaboration and communication skills in cross‑functional teams. Strong preference toward execution and delivery. Preferred Experience with e‑commerce platforms or SaaS product development. Background in conversational AI or natural language processing. Familiarity with prompt engineering and chaining tools (LangChain, Semantic Kernel, etc.). Experience building in or for mobile environments (iOS/Android) is a plus. Previous work with rules‑based systems, automation tools, or AI copilots. Work Where You Thrive For candidates based in the Austin or Atlanta metro area, the position follows a hybrid work model with three days per week in the office, balancing focused individual work with meaningful in‑person collaboration. Compensation Transparency The national base salary range for this role is $116,000.00 - $195,000.00. Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. Other variable compensation (bonuses, equity, benefits) will be shared during the hiring process. Inclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs. Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce will never require payment of recruitment fees from candidates; request personally identifiable information through unsanctioned websites or applications; attempt to solicit money from you as part of the hiring process or as part of an employment offer; solicit money to complete visa requirements as part of a job offer. If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding. #J-18808-Ljbffr Commerce Co.