Sales Associate Supervisor

Sales Associate Supervisor

The Sales Associate Supervisor is responsible for supervising the Sales Associate staff to ensure all tasks and assignments are completed in their area of responsibility and meeting assigned deadlines. The Sales Associate Supervisor is responsible for the scheduling of sales associates. This position is responsible for referring and selling Bank products and services as well as coaching sales associates to refer and sell Bank products and services.

Responsibilities include contributing to meeting monthly branch and/or individual scorecard goals on a consistent basis by monitoring self-performance and following action plans. Work closely with Branch Manager in preparing and reviewing monthly Sales Associate scorecards. Operate with accuracy and efficiency with core banking systems and processing transactions with a sales associate cash drawer. Ensure delivery of excellent customer service throughout the Bank by adhering to sales and service standards. Maintains knowledge of bank products to be able to recommend appropriate products/services to customers and refer business to the other areas within the Bank as appropriate. General oversight of the Sales Associate level staff. This will include scheduling of work hours, training, assisting with complex tasks and responsible for communicating operational procedures and ensuring compliance in Bank policies and procedures. Maintain vault cash, buys and sells currency from sales associates to maintain established cash drawer limits. Accepts deposits, verifies cash deposits, endorsements and complies with Regulation CC requirements and bank deposit policies. Processes night depository, ATM, and mail deposits, if applicable. Prepare mandatory currency transaction reports and monetary instrument logs in compliance with Bank Secrecy Act regulations, including adhering to KYC, OFAC, and Information Security policies and procedures. Order and ship currency within compliance of branch cash limits. Compile and prepare monthly branch transaction reports and assist management with monthly and quarterly branch audits. Maintains all security and inventory logs for the branch, ensures completion of monetary logs and CTRs. As business needs arise, ability to open and/or close the Branch and may require working hours outside normal scheduled hours.

Skills/Qualifications include a high school diploma or equivalent, minimum of one year of professional working experience, preferably in a Banking environment. Ability to demonstrate working knowledge of core banking system if prior working experience is not in the Banking field. Prior supervisory experience is highly desired with demonstrated ability to lead staff members. Ability to effectively demonstrate a sales-oriented professional demeanor. Excellent communication skills; verbal and written communications skills in Spanish or additional language a plus. Ability to demonstrate excellent customer service and interpersonal skills. Ability to interact effectively with customers in a confident, professional, mature, and courteous manner. Proficiency in Microsoft Office Products required. Ability to efficiently operate standard office equipment, including a computer, copier, fax, and calculator is required. Demonstrate problem solving ability, good analytical and math skills. Organization skills and ability to multi-task in a fast-paced environment is essential. Ability to travel as business necessity arises to other branch locations to ensure proper daily staffing. Flexibility on work schedule as business needs arise.

Key competencies include customer service, interpersonal skills, leadership skills, and communications skills.