Program Technical Environment Manager

Job Description

Job Description

Duration: 18 months contract
Hours per week:  37.5-40 hours per week
Location:  Hybrid onsite one day per week in Downtown Boston, MA

Marchon's client is hiring a Technical Environment Manager to support the adoption of the future state Human Resource and Payroll system.  The Technical Environment Manager will be a part of the Technical Implementation team and work closely with the other members of the functional and Risk and Compliance teams to develop and implement a comprehensive environment management solution. This includes:

• Support security policies, processes and standards related to end user roles and data access for application users.
• Provide operational support for the team, product vendors, and CMW users, during the project.
• Provide necessary reporting and information about each environment.
• Support and oversee proper access to each non-production and production environment that will be needed to implement the new Human Resource Management and Payroll solution.

The Technical Environment Manager is responsible for defining the standards, protocols, procedures, tools, and resources required to manage program’s technical environments during the project and prepare the environments for the on-going operations of the new Human Resource and Payroll solution. The focus will be particularly on the SaaS software procured for this engagement. The Technical Environment Manager will make recommendations based on the SI and product vendor’s maintenance and support standards and procedures, best practices, and Commonwealth business needs to maintain the new solution.

Required Skills

• Experience in designing and implementing Human Resource and Payroll based applications.
• Experience with system administration and monitoring for various application platforms particularly SaaS delivery models.
• Demonstrated experience at leading root-cause analysis (RCA) document creation and work with other administrators or integration developers to drive resolution.
• Experience with all phases of large program system implementation, including requirements definition, Testing: unit, system, integration, parallel, user acceptance, Go live conversion, and post go live on going operations.
• Experienced with LAN/WAN/VPN and remote network technologies and protocols (such as, but not limited to, TCP/IP, FTP, Ethernet, token ring, ARCNET, HTML CGI, ATM, CDPD) routers, hubs, and servers.
• Experience at learning new technologies and vendor solutions and applying past experience to understand complexity and potential risks quickly.
• Excellent customer service attitude.
• Demonstrated written and verbal communication and interpersonal skills.
• Experience with Agile based operations.
• Demonstrated ability to work across multiple operational delivery partners and ensure quality and compliance to enable a business solution.
• Demonstrated experience in working in a 24 X 7 operational environment and business solution.
• Experience with Software-as-a-Service cloud implementations particularly those in which legacy on premise applications have been migrated to cloud delivery options.

Minimum Entrance Requirements

• Bachelor's degree in computer science, system analysis or a related study, or equivalent experience.
• Minimum of seven years of overall IT experience
• Minimum of at least one large application migration project
• Minimum of three years of experience in operations architecture or definition role.