Associate Customer Insights Manager

Role Description

The Associate Market Research Manager is a key member of the Market Research team, supporting Dexcom’s business strategy through customer insights and data storytelling. This role supports U.S. and global brand research for Dexcom’s core brands, including research design and execution aligned to the market research process and company strategy.

• Develops strategic, cumulative, and in-depth market analyses.
• Translates insights into recommendations that help stakeholders make informed decisions and advance Dexcom’s priorities.
• Leads primary qualitative and quantitative research projects under the guidance of the Customer Insights Director.
• Clarifies market research objectives and designs research methodology.
• Develops questionnaires and discussion guides, programs surveys, analyzes data, and puts together summative reports.
• Supports or leads a variety of project types including:
  • Creative concept testing
  • Messaging and communications testing
  • Brand tracking
  • Brand equity measurement
  • Market landscape
  • Market opportunity assessment
• Works closely with internal stakeholders and external research partners to ensure successful methodology development and execution of fieldwork.
• Leads the execution of all logistical aspects of research initiatives and vendor management.
• Develops and presents clear storylines with insightful data and provides recommendations.
• Analyzes available syndicated and secondary research and extracts insights relevant to support and enhance primary research projects.
• Identifies common themes throughout all available research data and synthesizes it into actionable insights.
• Collaborates and works cross-functionally to drive business results in a fast-paced environment.
• Applies AI-enabled and machine-learning-supported approaches to synthesize high-volume unstructured inputs.
• Responsible for understanding and complying with quality standards and requirements as documented.

Qualifications

• Minimum of 5 years of experience planning and executing qualitative and quantitative market research projects in pharmaceutical, med tech/medical device, or consumer packaged goods organizations.
• First-hand experience with integrating brand market research methodologies in support of brand planning and execution plans.
• Exceptional written and oral communication skills, with the ability to translate data into compelling stories.
• Strong analytical skills, including quantitative data analysis and working knowledge of advanced research methods.
• Strong attention to detail and ability to ensure accuracy, consistency, and quality across research deliverables.
• Proven ability to collaborate effectively with internal stakeholders, external vendors, and cross-functional partners.
• Strong project management and organizational skills, with the ability to manage multiple priorities.
• Ability to identify and prioritize key research questions and adapt quickly to shifting priorities.
• Strong command of MS Office software (advanced user of PowerPoint and Excel).
• Command of basic statistics theory.

Requirements

• Experience in the diabetes space.
• Experience with syndicated and secondary research.
• Knowledge of payer / insurance landscape in the US.
• Experience using AI-supported synthesis, automated theme coding, or machine-learning-enabled listening tools.
• Familiarity with integrating emerging data sources to create faster, more scalable, decision-ready insights.

Benefits

• A front row seat to life changing CGM technology.
• Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Experience and Education Requirements

• Typically requires a Bachelor’s degree and a minimum of 5 – 8 years of related experience.

Remote Workplace

• Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).
• If you reside within commuting distance of a Dexcom site, a hybrid working environment may be available.

Salary: $91,400.00 - $152,300.00