Client Service Coordinator

Client Service Coordinator

Chicago, IL

Hybrid

The Client Service Coordinator (CSC) supports revenue growth across all Linear and Digital offerings within an assigned set of accounts by assisting agencies and clients throughout the sales process. The CSC develops a strong understanding of Playfly's integrated Linear and Digital solutions and manages the fulfillment of advertising orders from initial placement through invoicing and payment.

Review sales packages and book advertisement orders for multiple agencies across regional sports networks using the internal ad management system

Monitor airtime to ensure advertising orders meet contractual deliverables; resolve discrepancies by rebooking orders in coordination with Account Executives and Client Service Representative

Function as first-level support for advertising agencies, addressing value requests, questions, and order revisions, and escalating complex issues as needed

Collaborate with and support Client Service Representative on all account stewardship and client management processes

Support sales operations through billing and reconciliation, ensuring accurate client invoicing and timely resolution of issues

Create, update, and format client-facing Excel reports and PowerPoint presentations, revising data and refining design to support sales and client communications

Provide background research on potential client targets and industry categories at the request of senior sales team members

Attend sales meetings, edit proposals, and complete administrative tasks to support the end-to-end sales process

Manage priorities across assigned accounts under the direction of senior sales team members

Build industry knowledge and stay current on relevant sports issues, events, and market trends

Perform other job-related duties as assigned

High School Diploma required; Bachelor's Degree preferred

Previous office or administrative experience required

Experience in a related field or a fervent desire to build a career in sports media preferred

Interest in and general understanding of the sports industry

Familiarity with WideOrbit, STRATA, or similar ad management systems preferred

Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint

High attention to detail with excellent verbal and written communication skills

Strong organizational skills with the ability to work effectively both independently and as part of a team

Ability to multitask and manage competing priorities in a fast-paced environment

This role takes place in an office setting and is a sedentary role

Minimal travel may be required to attend meetings, conduct trainings, etc.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The base pay range for this role is: $40,000$50,000 USD

Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets.

At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it's just the right thing to do.

Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.

Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations.