Floor Host

We are seeking a professional, warm, and service-oriented Floor Host to be the go-to resource in our downtown Miami corporate office. The Floor Host is responsible for creating a hospitality-driven experience for all guests, visitors, and employees. This role combines front-facing service, office upkeep, and strong communication skills to ensure the workplace is welcoming, well-stocked, and running smoothly.

- Monday through Thursday, 9 AM to 6 PM, 32 hours/week

- $19 - 19.25/hour

- Downtown Miami

Key Responsibilities:

• Hospitality & Guest Experience
  • Greet and assist guests, visitors, and employees with a warm and professional demeanor.
  • Act as the first point of contact on the office floor, connecting individuals with the right resources.
  • Deliver exceptional customer service and create a welcoming environment at all times.
• Office Presentation & Floor Tours
  • Conduct regular office floor tours to ensure all spaces (pantries, common areas, conference rooms) are clean, organized, and presentable.
  • Report and follow up on any maintenance or facilities issues.
  • Reset and tidy shared spaces to maintain a professional appearance throughout the day.
• Pantry & Supply Management
  • Restock pantries with food, beverages, and supplies to ensure consistent availability.
  • Maintain office supply levels across floors, organizing orders and replenishment as needed.
  • Monitor usage and proactively address shortages before they occur.
• Communication & Support
  • Use clear and professional communication, both in person and via email, when assisting employees, visitors, and leadership.
  • Partner with facilities, office services, and hospitality teams to ensure smooth day-to-day operations.
  • Respond promptly to ad-hoc questions, requests, or service needs from employees and guests.

Qualifications:

• 2+ years of hospitality or customer service experience
• Warm, hospitable, and approachable demeanor with a genuine focus on guest satisfaction.
• Highly organized with strong attention to detail; proactive in identifying and addressing issues.
• Comfortable performing physical tasks (restocking, light organizing, office walk-throughs).
• Tech-savvy; able to use email, calendar systems, and office communication platforms with ease.

Why Join Us:

This is an exciting opportunity to be the face of our Nashville office and set the tone for a welcoming, professional, and polished workplace experience. If you are a natural communicator who enjoys helping others and takes pride in creating a well-run environment, we'd love to hear from you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The compensation outlined reflects expectations for candidates who fully meet the role's qualifications in terms of education and experience. While the position is open to both internal and external applicants, if a current Forrest Solutions employee is selected and does not meet all criteria, the title, structure, and compensation may be adjusted accordingly based on internal guidelines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.