Customer Service Specialist

Customer Service AssistantUnder the supervision of the Service Center Manager, performs consistent quality supportive services to customers accessing the Michigan Works! Service Center, employers, partners and MWSE staff. Performs routine clerical duties including data entry, correspondence, copying, filing, preparing reports and assisting with community events. The Customer Service Assistant may also perform follow-up activities and assist with the preparation of reports, job search documents including resumes, cover letters and applications, and other materials.Essential Duties and ResponsibilitiesProvide excellent customer service to all internal and external customersAssist Unemployment Insurance (UI) claimants in registering for work as required by the Unemployment Insurance Agency (UIA), including the completion of CI page in Pure Michigan Talent Connect.Ensure compliance with UI work requirementsComply with the Wagner-Peyser Act regulations, and the Employment Services State Polices and Manual including mandated processes for serving populations such as the Veterans and persons with disabilitiesEnter data into multiple computer databases including registering customers in data tracking systemsDevelop and download customized reports according to customer, employer or management needsProvide administrative assistance to staff including any necessary processing, preparing correspondence, reports, copying, maintaining and creating new filesWork with data specialist to coordinate data information sharingMay assist in follow-up activities including contacting customers to determine employment status and service needsIdentify customer needs and direct them to relevant activities within service center or to partnersMay explain program services and refer to appropriate program or staff membersAssist with Service Center coverage within the MWSE regionWork with MWSE staff to coordinate events held at the Service CenterParticipate in MWSE outreach eventsMay prepare and distribute calendars of workshops, job fairs and other eventsProperly answer telephone and route callsOrder required office supplies with supervisor's approvalAssist Service Center Manager with processing support services and training requestsHandle stress appropriately and interact well with othersRegular in-person onsite attendanceOther duties as assignedQualificationsHigh school diploma or equivalent directly related experience; Associates or specialized business training preferredProficient with Microsoft Office Suite including, Word, Excel, PowerPoint and OutlookOne year office experience, preferably in workforce, education, or human services settingExcellent communication and interpersonal skills requiredAbility to interact with employees and customers in a professional manner at all times including during stressful situations is requiredTravel between service centers as necessary to meet the needs of the organizationCompensation: $15.87 to $21.16 per hour. Benefits Offered: At Michigan Works! Southeast, we are committed to supporting our employees' well-being and professional growth. We offer a comprehensive benefits package that includes:Medical, Dental, and Vision InsurancePay in Lieu of Health InsuranceShort- and Long-Term DisabilityRetirement Benefit with a 4% Employer MatchGenerous Paid Time OffPaid HolidaysEmployee Assistant Program Michigan Works! Southeast