Technical client service rep i - % remote

Is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. com offers customers access to more than 14 million products, and Monota RO. This position is hourly starting at $18.25/hour. Medical, dental, vision, and life insurance coverage starts on day one of employment. ~ 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. ~6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. ~ Customer Service Representative – Janesville, WI We’re hiring full-time, inbound Customer Service Representatives ! If you’re motivated by helping others, skilled in navigating multiple systems, and thrive in a fast-paced, high-volume environment, we want to hear from you. You’ll be joining a collaborative team under the leadership of a Supervisor of Customer Experience starting July 6, 2026. Schedule, Training & Work Environment: We’re currently hiring for the 8:30 a.m. – 5:00 p.m. shift, Monday through Friday . Our comprehensive 8-week paid onsite training academy will set you up for success, empowering you to confidently connect with our customers. Training hours are Monday through Friday from 8:00am – 4:30pm at 401 S. During training, you will: Learn to navigate our systems, software programs, and internal processes Build the core service skills you need, including: After the successful completion of training, eligible team members can transition to a flexible hybrid work model: ✔ 3 days onsite / 2 days remote ✔ Earn in opportunity to become voluntarilyremote based on performance after 6 months ✔ Eligible to bid for alternate shifts after 6 months ✔ You also have the option of working in the office up to 5 days a week. Grainger will provide all equipment needed to work from home. Our highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Handle a high volume of inbound calls — delivering quality customer service with professionalism, empathy, and efficiency Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns Maintain attention to detail while managing complex or time-sensitive customer issues Communicate clearly via phone and written messages High School diploma or equivalent Minimum 1 year of customer service experience. High-volume inbound call center experience preferred but not required A passion for delivering exceptional customer service and creating a positive experience for every customer A continuous improvement mindset, open to coaching and receiving feedback Proven ability to learn new technology and software quickly Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) Experience with Customer Relationship Management (CRM) systems and SAP a plus For hybrid/remote work: We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.