Grilling Expert - Sales Specialist

Grilling Expert - Sales Specialist

Celina and Melissa Ace Hardware are independently owned and operated by Dan Meyer and son Nick Meyer. We opened Celina in 2018 and will open Melissa in October 2025. Helping our customer community is our number one priority. Our mission is to be the best at providing the products and services our customers want along with amazing customer service from our knowledgeable associates. We work in a fun and fast-paced environment, and are recruiting associates with positive attitudes, eager to help every customer and to be a part of the team making an impact helping our neighbors with their homes and their projects.

Celina Ace Hardware

1371 S. Preston Rd.

Celina TX 75009

Melissa Ace Hardware

2801 McKinney St

Melissa TX 75454

Position Summary

Are you enthusiastic about grilling! Love working in a fast-paced and fun environment? Do you enjoy helping customers and being part of a community-focused team? We are looking for outgoing, friendly, and helpful Grill Sales Associates to warmly welcome and help our customers with their Back Yard and BBQ projects. Earlier hardware experience is a plus but not needed as we provide extensive training.

The primary responsibilities of the Grilling - Sales Specialist position are to promote and sell grills, accessories and fuels while providing amazing customer service, providing customers with the product knowledge to make their decision, and support the store management team's priorities of the day by always being productive during customer downtime completing necessary store task work. This associate will conduct live demonstrations of grills preparing and cooking a variety of sample food products that show the benefits of grilling and smoking.

This position may also include "white glove" assembly and delivery services.

Major Responsibilities

Comes to work as a happy, friendly associate ready to help every customer and associate.

Enjoy cooking on a BBQ Grill and willing to learn everything about the grills we sell and share.

Greet customers as they enter your area and help direct by asking "What can I help you find today"

Ensure customers receive amazing service, sharing comparing features of the products we sell.

Help customers locate merchandise in store, show alternatives if we have, provide help on AceHardware.Com, completing special orders within AceNet or direct vendors.

When selling grills, ensure that customers have related accessories including covers, fuel, accessories rubs and sauces and understand the options within these products.

Use Radio headset to communicate with other associate's in working with customers and business needs.

Awareness of all promotions, advertisements and communicates to customers as appropriate.

Takes ownership for assigned roles and performs to highest standards.

Execute the daily operational, day-to-day tasks and priorities assigned by store management including;

o Stocking / Replenish out of stocks / Process new truck receipts

o Set planograms, endcaps & displays including signing.

o Completing price changes which include replacement of bin tags, signing and ticketing as applicable.

o Sets promotions including signing, completes pricing changes and maintains shelf labels.

Assist in the training and development of peers with your specialty skills.

Participates in the Store Housekeeping Standards "Maintain as We Go" which may include:

o Taking out the trash, dust and mop floors, clean restroom, breakroom, and clean stockroom.

o Recovers and maintains merchandising standards putting away merchandise and facing on shelf / hook.

o Retrieve carts from the parking areas and pick up trash outside. Clean front patio and Garden Center.

Processing new shipments and helps keep the receiving and back stock area clean, organized and safe.

Learn and follow established safety rules and safe work practices. Reports accidents immediately to a Manager.

Is proactively monitoring customers and if shoplifting is suspected or observed, provides a higher level of service and notifies the MOD via headset radio.

Solicit customers to open an Ace Rewards card, promotes the benefits and future savings potential.

Answer customers' questions, "how to" requests, and provide information on "do it yourself" projects.

Will learn POS procedures to backup Customer Service Associates and process high value transactions.

Completes at least 20 hours of training per year and earns 2 badges per year.

Grilling Sales Specialists are expected to learn how to assist customers in all areas of the store in addition to Grilling.

Minimum Requirements

A happy and friendly person with a commitment to service, excellence and helping others.

Education/Training: High School degree, trades experience, some college preferred.

Possess grilling product knowledge and actively cooks on gas and smoker grills.

Has basic food preparation knowledge and skills and willing to obtain certification if necessary.

Possess product knowledge of hardware related categories/products with a willingness to learn.

Previous experience in a retail environment in sales and merchandising roles.

Sales and marketing experience with retail programs, establishing relationships and working with customers

Knowledge and experience working in retail operational computer systems, MS Word and Excel a plus.

Team player with excellent interpersonal skills with a strong willingness to learn.

Excellent communication skills, organizational ability, high attention to detail, and ability to multi-task

Ability to work PT flexible hours including weekday shifts, evenings, weekends and holidays to meet the needs of the business.

Physical Requirements

Must be able to lift 40 to 80 pounds as necessary to load and unload customer orders.

Ability to stand for an extended period.

Move and handle boxes of merchandise and fixtures throughout the store, which entail lifting, moving and performing all functions as set forth in a retail store.

Job responsibilities may change based on the needs of the business.