IT Regional Service Technician

Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support. Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow-up for every interaction. Prioritize and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals. Troubleshoot a range of issues including advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions. Perform complete hardware repair, maintenance, and security tasks from cleaning and component replacement to in-depth diagnostics. Execute physical networking functions such as running network cables, installing patch panels, and setting up racks/enclosures, applying knowledge of wiring schema, tools, and layouts. Install, reinstall, repair, and configure software, including operating systems, antivirus/security tools, and office productivity suites. Back up data and perform system restores as needed to maintain functionality. Test solutions for accuracy, document work, and provide recommendations for ongoing system health. Requirements Practical experience with hardware assembly, disassembly, maintenance, and repair. Strong knowledge of Windows OS (installation, recovery, setup, updates) and major software suites (e.g., Microsoft Office). Familiarity with antivirus, security, and firewall technologies, including installation and recovery. Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications (Exchange, MS Server). Solid troubleshooting skills across OS, hardware, and network issues, including malware and virus removal. Ability to identify and diagnose failed hardware components. Valid Drivers License. A+, Net+, and Sec+ certifications, or equivalent experience preferred Experience with all modern operating systems preferred Deep understanding of business networking preferred Deep understanding of Active Directory, Group Policy, File Sharing, etc. preferred General understanding of technology related to small-medium businesses preferred Virtualization experience is a plus! Core Competencies Demonstrates expertise in troubleshooting and resolving technical issues across hardware, software, and networking environments, with a strong focus on customer support and documentation. Proficient in maintaining system functionality through hardware repair, software installation, and data backup processes. Highest-signal resume keywords Windows OS Installation and Recovery Hardware Repair and Maintenance Active Directory and Group Policy Management Troubleshooting OS and Network Issues A+, Net+, and Sec+ Certifications ATS Optimization Keywords Hard Skills Hardware Assembly and Disassembly Software Installation and Configuration VPN Connectivity Troubleshooting Data Backup and System Restore Network Cable Installation Malware and Virus Removal In-Depth Diagnostics Security Tool Installation Office Productivity Suite Proficiency Server Application Knowledge Soft Skills Customer Support Documentation and Follow-Up Problem-Solving Prioritization Certifications & Qualifications A+ Certification Net+ Certification Sec+ Certification Valid Drivers License Industry Keywords Business Networking File Sharing Small-Medium Business Technology Server Support KPI Goals Tools & Technologies Connection Software Antivirus and Security Tools Microsoft Office Virtualization Technologies #J-18808-Ljbffr Jobtailor