WDO QA Supervisor

Overview Have you ever dreamed of being a hero by protecting the world and all (well, almost all) of its living beings? If so, then WE NEED YOU! Since 1950, Clark Pest Control has made the lives of people throughout California and northwestern Nevada pest‑free, worry‑free and just plain better. We maintain excellence in everything we do, from our first point of contact with our customers, through their customized pest control and lawn care treatments, and then into a watchful continuing care program. We'd love to welcome you to our team. We reward our employees with superior benefits and compensation and provide extensive ongoing training to give you the skills to succeed. We believe it's important to invest in your career! Our careers offer the perfect combination of autonomy, accountability, and camaraderie. Apply in minutes from your mobile phone! Responsibilities We are seeking an ambitious and energetic WDO QA Route Supervisor that enjoys working independently outdoors to service and protect homes and their surrounding environments from unwanted pest activity. The pest control industry is more of a maintenance program to ensure that our customers don’t suffer from reoccurring pest activity. Our ultimate goal is to ensure the safety and well‑being of the customers that we serve. What You’ll Do With the general direction of the Branch Manager/Branch Manager Trainee (BMT), the WDO QA Route Supervisor is responsible for the following duties. These duties include but are not limited to: Oversee the activities of the WDO Technicians, train technicians in safe handling and disposal of pesticides, and provide feedback and additional training to WDO Technicians with a poor‑quality assurance inspection. Skillfully price, schedule and evaluate jobs and quality control. Work with customers to resolve service issues and ensure Clark’s standards of service are upheld. Provide safety expertise by performing truck inspections, participating on the safety committee, monitoring completion of safety videos, and managing Azuga, including tracking, duration, and videos. Coordinate activities with the branch administration team and other branch personnel. Support recruitment efforts by conducting Cultural Competency Interviews. Conduct post‑accident testing and promptly notify HR. Serve as a role model and uphold Clark Service Standards to the highest level. Other Duties: Provide general support to complete special projects as requested, such as but not limited to administrative duties and ensuring compliance with annual training. Responsible for properly accounting for company funds received or spent for business activities. What’s In It for You? Medical, Dental & Vision Insurance Life and AD&D Insurance, Voluntary Term Life and AD&D Insurance Employee Assistance Plan 401(k) Plan with Company Match Pet Insurance Employees can earn $63,000 – $78,750 per year Learn more about careers with Clark… Qualifications What You’ll Need To perform this job successfully, an individual must be extremely knowledgeable in their field of expertise and possess solid technical aptitude in line with the Clark Service Standards. The WDO QA Route Supervisor must possess: Mathematical skills sufficient to permit accurate calculation of square feet, cubic feet, flow and coverage rates, mix ratios, room volumes, etc. Familiarity with construction methods and terminology, knowledge of current rules and regulations enacted by various governmental agencies (e.g., SPCB and Building Departments), and familiarity with all types of wood‑destroying organisms, the types of damage they do, and how to effect control methods. The ability to read and interpret field notes and diagrams, and the ability to read and understand label instructions regarding treatment procedures. Excellent customer service skills, including good judgment in decision making, prompt response to customer needs, and solicitation of customer feedback to improve service. Excellent interpersonal skills such as conflict resolution and active listening skills. Excellent communication skills and the ability to speak clearly and efficiently in English, draft accurate and professional written communications, and check for spelling and grammatical errors. Excellent organizational skills in order to prioritize and plan work activities and use time efficiently. Must be able to follow policies and procedures, complete administrative tasks correctly and on time, and support and role‑model the organization’s goals and values. What’s Required High school diploma or general education degree (GED) is required. A valid driver’s license. Attend regularly scheduled training sessions and maintain a Branch II and Branch III Field Representative license from the State of California and the Structural Pest Control Board or a Nevada C1, C2 or C3 (Nevada only), which you are expected to obtain within three attempts after your hire date. Clark is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. #J-18808-Ljbffr Rollins Inc.