Reservations Representative

Job Description:

This Is How We Fly

At JSX, we're not just a lifestyle carrier—we're a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

Residents of Dallas-Forth Worth Metroplex Highly preferred

About the Role

As a Reservations Representative at JSX, you'll play a vital role in delivering world-class service to our Customers. Whether you're assisting with flight reservations, responding to inquiries, or resolving concerns, your professionalism and product knowledge ensure every Customer feels supported and appreciated. In this role, you'll be empowered to create lasting impressions and provide first-contact resolutions that reinforce our brand's reputation for warmth, consistency, and care.

A Day in the Life

As a Reservations Representative, no two calls are the same—but every one is an opportunity to create a remarkable experience. In this role you'll:

• Respond promptly to Customer questions via phone with accuracy and empathy.
• Handle service-related concerns with grace and professionalism, aiming for first-contact resolution.
• Guide Customers through the booking process, changes, and travel policies with clarity and confidence.
• Collaborate with internal teams when escalations or operational issues arise.
• Stay current on JSX products, promotions, and procedures to ensure consistent service delivery.
• Support a culture of hospitality, efficiency, and brand pride—one conversation at a time.

Why You'll Love this Role:

• You're the First Impression: You'll be the friendly voice and calm expert that Customers rely on.
• Your Work Makes a Difference: Every interaction shapes the JSX journey.
• Fast-Paced, People-Focused: Keep things interesting while helping travelers get where they need to go.
• Build a Career in Travel: Strengthen your skills in Customer care, tech, and aviation.

What Makes a Successful Reservations Representative?

We're looking for someone who is:

• Adaptable: You roll with change and think quickly on your feet.
• Collaborative: You work well across teams and value open communication.
• Accountable: You own you work and consistently deliver.
• Detail-Oriented: Accuracy matters—and you make sure every 'i' is dotted.
• Proactive: You spot problems before they arise and love solving them.
• Entrepreneurial: You bring energy, curiosity, and creativity to every interaction.

Required Experience:

• 1+ years of experience in a Customer Support or Contact Center environment.
• Proficiency using Microsoft Office Suite.
• Strong working knowledge of software applications used in customer support/reservations (or similar).
• Proficient in keyboarding and multitasking in real time.
• Read, write, and speak English fluently.
• Must be willing to travel to Dallas, Texas for training
• Ability to work a flexible schedule including early mornings, mid-days, nights, weekends, overnights, and holidays.
• Associate's degree (or similar).

Preferred:

• Customer Support within the Travel/Aviation Industry.
• Current residents of the Dallas-Fort Worth Metroplex or Rapid City, SD highly preferred.

Benefits and Perks

• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel on other major domestic & international airlines for you and your qualifying immediate family.
• 401(k) Match: 50% of your first 8%.

Additional Information

Duties and responsibilities any change based on business needs, emergencies, or growth opportunities.

Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!

Starting Compensation:

JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.