Manufacturing Customer Service Representative

Job Description

Job Description

Manufacturing Customer Service Representative

Precision Screen & Security Products – Corona, CA

About Us

Precision Screen and Security Products is a leading manufacturer in the fenestration and security industry. We are committed to delivering high-quality products and exceptional customer service to clients across multiple industries.

Position Summary

We are seeking a detail-oriented and customer-focused Manufacturing Customer Service Representative to serve as the primary point of contact for our clients. This role works closely with sales, engineering, production, and logistics teams to coordinate orders, resolve issues, and ensure an outstanding customer experience.

Key Responsibilities

• Respond promptly to customer inquiries via phone and email
• Process and manage orders accurately and efficiently
• Coordinate with production and logistics to ensure timely delivery
• Communicate order status updates and potential delays proactively
• Resolve customer concerns in a professional and timely manner
• Maintain accurate records in CRM and internal systems
• Provide product information and technical support
• Collaborate with sales on upselling and cross-selling opportunities
• Assist in improving customer service processes and procedures

Qualifications

• High school diploma or equivalent
• 2+ years customer service experience in a manufacturing environment preferred
• Strong written and verbal communication skills
• Proficient in Microsoft Office and CRM systems
• Excellent organizational and multitasking skills
• Problem-solving mindset with strong attention to detail
• Ability to thrive in a fast-paced, team-oriented environment

FOR MORE THAN 75 YEARS, Universal Molding Company and it's subsidiaries has provided quality metal roll forming, fabrication, extrusion, and finishing to customers in a wide range of industries as well as high quality security and fenestration products for homes and commercial businesses. We have earned a reputation for superior workmanship, competitive pricing, and incomparable service. Our "One-stop Shop" ensures that customer orders meet the highest expectations. We utilize equipment designed for the ultimate in accuracy and precision. This mix of dependable machinery, skilled engineering support, turnkey operations and friendly, knowledgeable customer service is how we deliver the best possible product, hassle free and on time.
•\tFull modern production facilities
•\tOne-stop operation- saves time, money and hassles
•\tFriendly, knowledgeable people
•\tAdvanced engineering, research, and development
•\tRigid quality control
•\tWarehousing service available

Company Description

FOR MORE THAN 75 YEARS, Universal Molding Company and it's subsidiaries has provided quality metal roll forming, fabrication, extrusion, and finishing to customers in a wide range of industries as well as high quality security and fenestration products for homes and commercial businesses. We have earned a reputation for superior workmanship, competitive pricing, and incomparable service. Our "One-stop Shop" ensures that customer orders meet the highest expectations. We utilize equipment designed for the ultimate in accuracy and precision. This mix of dependable machinery, skilled engineering support, turnkey operations and friendly, knowledgeable customer service is how we deliver the best possible product, hassle free and on time.\r\n•\tFull modern production facilities \r\n•\tOne-stop operation- saves time, money and hassles \r\n•\tFriendly, knowledgeable people \r\n•\tAdvanced engineering, research, and development \r\n•\tRigid quality control \r\n•\tWarehousing service available