Field Service Engineer, MOCVD

AIXTRON Inc., serves as our North American sales and service hub. Our team of sales managers, field service and process engineers, and logistics specialists provides customers across North America with high-level technical support, training, and guidance on system operation, maintenance, and optimization. We collaborate closely with major tier-1 industrial customers who use our systems for high-volume production and help advance this technology as our partners.

Growing markets

Power electronics (GaN, SiC), opto-electronics (GaAs, InP), and micro-LEDs (GaN, GaAs) are expanding rapidly, and we expect strong continued growth in these segments. Customer service is essential to support this momentum.

Vacancies

AIXTRON Inc. is seeking experienced Field Service Engineers to work with customers on qualifying and sustaining state-of-the-art (MO)CVD systems in R&D and high-volume manufacturing. If you value a -mediumsized- company culture with fast decision cycles, along with the diverse, complex challenges typical of a larger organization, we offer the ideal environment.

Job Description

In the role of "field service engineer", you are responsible for the installation of our (MO)CVD semiconductor equipment from pre-installation activities to technical acceptance by customer. You will also serve as a liaison between customers and all components of the company throughout the process. After technical acceptance of the semiconductor equipment, the Field Service Engineer offers support in the maintenance, repair, and upgrade of the equipment. Finally, the position is responsible for maintaining a high level of customer satisfaction while representing the interests of the company.

Responsibilities

• Direct and execute all activities associated with pre-installation, installation, and start-up of equipment with minimal or no direction.
• Act as a company liaison: provide customer-designated interface with status reports, respond to requests for additional information, address customer concerns, advise customers of schedule changes, etc.
• Prepare equipment for process acceptance: testing, troubleshooting, and debugging performance of equipment to a functional state according to contract specifications.
• Diagnose and repair 90% of all hardware and demonstrate knowledge of software failures on assigned equipment.
• Provide accurate documentation of all system problems and actions taken before, during, and after installations.
• Participate in providing 24-hour on-call support for installed base equipment problems when requested.
• Prepare and submit all administrative requirements such as, performance data, time sheets, field service reports and travel expense reports in an accurate and timely manner.
• Train less experienced employees and customer representatives on equipment operation and maintenance
• Other duties as assigned.

Physical Demands

• Frequent standing; occasional bending and squatting
• Might be requested to work off-hours, including weekends, up to 12-hour shifts & lift up to 50 lbs.
• Must be able to participate in clean room contamination exposure prevention requirements, such as wearing appropriate apparatus (SCBA), etc.

Qualifications/Requirements

• BS degree in electrical/mechanical/computer engineering or equivalent education and experience.
• At least 2-5 years of working experience on semiconductor equipment in areas of mechanical, electrical, electronics, electro-mechanical, pneumatics, automation, & robotics.
• Adept in mechanical drawings, electrical schematics, hand tools, multimeter, Helium leak checker, and high purity gas supply systems.
• A high level of written and oral communication skills is required.
• The role requirement with ability to travel domestically and internationally at least >75% of the time.

We Offer

• A challenging field of activity with great creative potential at an innovative, international and expanding technological leader
• Flat hierarchies and direct interdisciplinary cooperation
• Working in a state-of-the-artwork environment with the latest and most innovative methods in an intercultural team with highly motivated colleagues
• Targeted personnel development through continuous specialized factory, field and self-paced training and development of personal skills
• Wide range of employee benefits

For further information about AIXTRON, please visit