IOC Network Operations Specialist

Network Operations Specialist | Fort Worth, TX | Full-time Optomi, in partnership with a leading technolgy company, is seeking an experienced IOC Network Operations Specialist to join their team! This role is focused on supporting mission-critical cloud and data center environments by providing Tier 2 network support, troubleshooting complex infrastructure issues, and maintaining high availability across hybrid cloud and backbone network services. The ideal candidate will thrive in a fast-paced operational environment and bring strong technical expertise across networking, firewalls, switching, and data center operations. What the right candidate will enjoy! Chance to support cutting-edge high-performance compute environments shaping the future of AI Highly competitive total rewards package including base salary, annual performance incentives, and equity opportunities Comprehensive benefits including 100% company-paid medical, dental, and vision coverage for employees (and partial coverage for dependents) Access to retirement benefits including 401(k) with company match and financial planning resources Experience of the right candidate: Experience in network operations, data center support, or other mission-critical infrastructure environments Solid hands-on troubleshooting experience with routing, switching, firewalls, and interconnect environments Experience supporting or guiding technical teams responsible for hardware installation, maintenance, and repair Familiarity with Fortinet technologies, including FortiGate and FortiSwitch, strongly preferred Candidates with equivalent experience in Cisco Nexus and Firepower environments are encouraged to apply Strong foundational networking knowledge (CCNA level or equivalent) Experience working in data center environments, including familiarity with fiber optics, network switches, PDUs, and rack-mounted systems Understanding of safe operational practices in active/live data center environments Strong communication, organizational, multitasking, and problem-solving skills Willingness to work flexible schedules, including participation in on-call rotations as require Responsibilities of the right candidate: Provide Tier 2 escalation support for complex network and cloud infrastructure incidents, ensuring adherence to SLA requirements Monitor network health and performance, proactively identifying and addressing service degradation and outages Diagnose and resolve issues across switching, routing, firewalls, and interconnect infrastructure to restore services efficiently Lead technical investigations and assist in root cause analysis for recurring or high-impact incidents Perform approved network changes in accordance with established change management processes and procedures Support hybrid cloud connectivity, backbone network services, and external/customer interconnection environments Collaborate with Tier 3 engineering teams, vendors, carriers, and internal stakeholders to resolve escalated technical issues Maintain accurate operational documentation, including runbooks, incident logs, and troubleshooting guides Provide mentorship and guidance to Tier 1 and Data Center Technicians to enhance team-wide technical capability Participate in major incident response efforts and contribute to on-call rotation coverage as required #J-18808-Ljbffr Optomi