Director, Customer Supply Chain

Director, Customer Supply Chain

Clorox is the place that's committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace

Your role at Clorox:

The Director, Customer Supply Chain, exists to address the growing complexity at the intersection of customer expectations, commercial ambition, and end-to-end supply chain execution. As customers demand greater service reliability, transparency, and tailored solutions while supply chains face ongoing volatility, this role ensures customer requirements are translated into scalable operating models, clear enterprise priorities, and differentiated supply chain capabilities that drive competitive advantage for Clorox. Success in this role is defined by outcomes rather than activity: customers experience consistently high and differentiated service with a keen eye to removing waste within our process; commercial partners gain a proactive, insight driven supply chain advisor; and the enterprise benefits from disciplined decision making that balances service, cost, risk, and enables growth. The Director delivers these outcomes by shaping customer supply chain strategy, embedding standard ways of working, driving cross functional alignment, and using data, analytics, and systems thinking to turn complexity into clarity and value. The scope of the role includes leading a team of Customer Supply Chain Managers (Senior Manager and Associate Director levels) responsible for a diverse and strategically important customer portfolio with varying scale, service models, and complexity. The Director holds decision rights for customer engagement models, escalation and exception management, resource prioritization across accounts and initiatives, and the design and deployment of customer supply chain tools, processes, and performance measures. Acting as the senior internal voice of the customer, the role partners closely with Sales leadership, Integrated Business Planning, and Supply Chain to shape longer term customer strategies and to ensure execution decisions reflect both customer value and enterprise outcomes.

In this role, you will:

1. Customer Supply Chain Strategy & Enterprise Value Leadership

• Define and evolve customer supply chain strategies aligned to commercial ambitions, customer expectations, and enterprise supply chain capabilities.

• Translate external complexity including customer requirements, network constraints, and volatility, into clear enterprise priorities and executable strategies.

• Lead service, cost, growth, and risk tradeoff decisions using fact-based, end-to-end analysis rather than local optimization.

• Identify and scale differentiated customer service models and supply chain capabilities that create competitive advantages.

• Monitor external trends, benchmarks, and customer signals to continuously refresh customer supply chain strategy.

• Lead the change required to embed new customer supply chain strategies, capabilities, and ways of working across functions and teams.

2. Customer, Commercial & Cross Functional Leadership

• Proactively assess, communicate, and influence service performance using analytics driven insights, scenario analysis, and clear decision narratives

• Serve as the senior customer supply chain partner to Sales leadership and key customers, shaping joint service strategies and long-term operating models.

• Act as the enterprise escalation point for complex, cross functional customer issues ensuring disciplined diagnosis, alignment, and durable resolution.

• Influence planning, logistics, finance, and digital leaders to align decisions with customer value and enterprise priorities.

• Elevate customer conversations from issue resolution to insight led, value based engagement.

3. Analytics, Insights & Performance Enablement

• Own how customer supply chain performance is measured, analyzed, and communicated ensuring data informs decisions, not just reporting.

• Leverage analytics, BI platforms (e.g., Power BI), and advanced modeling to identify service risks, improvement opportunities, and value tradeoffs.

• Translate data into clear insights and decision narratives for Sales, Supply Chain, and senior leadership.

• Enable proactive customer management through predictive insights (e.g., demand variability, service risk, constraint exposure).

• Embed analytics into standard ways of working across the Customer Supply Chain team.

4. People Leadership & Capability Development

• Build and develop Customer Supply Chain leaders capable of operating strategically with customers and rigorously inside the enterprise.

• Set clear expectations, performance standards, and accountability for outcomes not activity.

• Develop capability in structured problem solving, analytics driven decision making, and cross functional influence.

• Ensure succession depth and talent continuity across critical customer portfolios.

5. Operating Model, Tools & Governance –

• Own and continuously improve the Customer Supply Chain operating model, including ways of working, handoffs, escalation paths, and governance.

• Ensure tools, processes, and resource allocation mechanisms support decision quality and scalability.

• Drive simplification, automation, and elimination of nonvalue added work.

What we look for:

• Bachelor's degree in supply chain, business or related field (or equivalent experience);
• 7 plus years of experience in supply chain, logistics, or customer operations
• 4 plus years of people management experience
• Must have proven experience operating in a Logistics environment; manufacturing and/or Planning experience preferred.
• Strategic & Systems Thinking: Deep understanding of end-to-end supply chain capabilities to identify gaps that must be closed to remain at the forefront of customer expectations.
• Relationship Management: High EQ with the ability to drive cross functional alignment and enable innovative customer experiences.
• Financial Acumen: Skilled at translating service and supply chain performance into financial outcomes, assessing tradeoffs across cost, service, and growth.
• Analytics & Digital Acumen: Comfortable leveraging digital tools (e.g., BI Platforms, Scenario Modeling), data, and AI-driven insights to improve customer experience, resource productivity, and end-to-end supply chain performance.

Workplace type:

Hybrid - 3 days a week in office, 2 days a week from home.

Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That's why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more.

[U.S.]Additional Information:

At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more.

We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area.

–Zone A: $175,100 - $360,700

–Zone B: $160,500 - $330,700

–Zone C: $145,900 - $300,600

All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process.

This job is also eligible for participation in Clorox's incentive plans, subject to the terms of the applicable plan documents and policies.