Bilingual Patient Advocate

Job Description

Job Description

As a member of the SLC team, the Patient Advocate will handle a variety of tasks including administrative as well as clinical. The Patient Advocate is the main point of contact for any patient. A major part of the day is spent interacting with either in person, on the phone or via email with patients.

 
Job Responsibilities:
Clinic Duties

• Answers phones and welcomes patients.
• Reviews completed intake forms to prepare for patient advocacy session.
• Assist clients with Medi-Cal Presumptive Eligibility.
• Administers patients’ pregnancy tests according to Medical Policies & Procedures.
• Provides individual and/or couple patient advocacy. Develops and notates plans and goals for ongoing patient advocacy sessions. Collaborates with male Patient Advocate as appropriate.
• Evaluates material needs of patients and assures referrals to appropriate community agencies and organizations. Distributes appropriate items.
• Updates Patient Records in EMR in a timely manner.
• Updates assigned section of the resource manual monthly.
• Makes follow up phones calls to patients
• Makes or changes follow up appointments and divert patient's medical questions to appropriate medical personnel

 
Other Required Duties

• Attends required monthly Staff and Patient Advocate Meetings
• Completes all required paperwork for employees, signs confidentiality agreement, TB screening, CPR training, Mandatory Sexual Harassment Training, e-training on OSHA, HIPAA, BBP, TB, and Fire Safety.
• Responsible for continued organization and cleanliness of the Baby Closet.
• Attends training sessions, “field” trips to community agencies and other meetings as required.
• Assists at all major events
• Performs other duties as assigned

Minimum Qualifications

• Full Agreement with the SLC Mission Statement, policies and rules.
• Phone management/etiquette skills
• Ability to multi-task
• Self-directed and able to work autonomously
• Personable, ability to welcome patients
• Computer proficiency (EMR/EHRPreferred)

 
Desired Qualifications:

• Certified Medical Assistant 
• Bilingual 

Experience  

• Minimum of 2-4 years of previous experience in a clinical setting

Benefits:

• Flexible PTO 
• Paid Holidays
• 401K Retirement Plan
• Fun at work, a team you will love, and a cause you can stand behind!
• Pay Range (based on experience & knowledge) $23-$25 an hour.

Schedule: 24-32 hours a week.  Available to work during the following hours

• Monday - Thursday 9am-4pm 
• Friday 9am to 7pm
• Occasional Saturday

Work Setting:

• In-Person
• Office Setting with potential frequent interruptions.

Physical and Emotional Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The inability to cope with a stressful work environment does not constitute a protected disability.

While performing the duties of this job, the employee is frequently required to sit; stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, and talk or hear.  Prolong sitting and typing. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The noise level in the work environment is usually quiet.  

SLC is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.