Patient Navigator

Summary The Patient Navigator supports patients along with their health needs by helping them navigate and access community resources, social services, and medical systems. The role serves as a liaison between Universal Community Health Center (UCHC) and the community, facilitating access to services through assessments, care coordination, case management activities, collaboration with the Quality Assurance Specialist, and oversight of the Remote Patient Monitoring (RPM) program. Job Title Patient Navigator Department Clinical Reports to Senior Program Director FLSA Status Non-Exempt General Accountabilities Collaborate with health education participants onsite and in the community. Provide culturally sensitive health education and support diverse populations. Build and maintain relationships with community members and stakeholders. Coordinate multiple priorities and manage timeliness effectively. Coordinate activities related to patient‑centered care that involves identifying patient populations and providing one‑on‑one support to help them navigate through the healthcare system. Identify current and new patient populations through risk stratification lists. Assess social determinants of health needs in patients/participants and document appropriately. Determine social determinants of health concerns/gaps, develop plans to address moderate social and health disparities. Occasionally visit patients and their residences, accompany appointments, and assist with completing forms to access needed services. Conduct follow‑ups with patients and families to reduce barriers in accessing resources. Collaborate with other staff members, including medical providers, social workers, and case managers. Establish professional relationships and partner with community stakeholders, health plans, and providers by participating in local community engagement activities. Identify gaps in community resources and support the implementation of new solutions and services. Disseminate community resource updates to staff and community stakeholders. Work independently to fulfill general requests and work with internal teams to solve complex issues. Provide overall programmatic support, including meeting coordination, data collection and analysis. Provide patient education and assist with the delivery of melanoma cancer prevention. Assist in building understanding of services available to support healthier decisions and lifestyle choices. Deliver health information using culturally appropriate terms and concepts. Perform other tasks as required by management. Job Qualifications High school diploma required. Bachelor’s degree in related fields preferred. One (1) year of experience in community‑level health education or related fields. Valid driver’s license and insurance coverage as this position requires travel to patient homes and escort patients to medical appointments. Two (2) years of experience working with vulnerable populations, homeless individuals/families, and those suffering from mental health disorders including substance use disorder. Skills Excellent verbal and written communication. Problem‑solving skills. Active listening. Social perceptiveness. Critical thinking. Ability to utilize Microsoft Office and Google Suite programs. Knack for implementation of corrective action programs. Knowledge of QA terms, tools, and methodologies. Experience in eCW pressed, but not required. Language Bilingual‑English/Spanish required. Physical Requirements Physical effort may include occasional light lifting up to 25 pounds, bending, stooping, or squatting. Considerable walking may be involved. The ability to sit or stand for extended periods of time is required. Flexibility to work in multiple locations throughout the week. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel to all UCHC facilities may be required as needed. Occasional sitting and walking required. Finger dexterity and hand coordination required. Specific vision abilities required include: close vision, distance vision, and the ability to adjust focus. Work Environment Exposure to adverse conditions. Exposure to extreme heat. Exposure to extreme cold. Exposure to wet and/or humid conditions. Exposure to moving mechanical parts. Exposure to high, precarious places. Exposure to fumes or airborne particles. Exposure to toxic or caustic chemicals. Exposure to outside weather conditions. Possible risk of electrical shock. Exposure to explosives. Possible risk of radiation and vibration. Protective clothing or equipment required: gloves, helmets, steel‑toed boots, protective eyewear. Noise level in the work environment usually is high. Employer’s Commitment to Equal Opportunity Universal Community Health Center is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #J-18808-Ljbffr HDM