Manager, Project Management

Manager, Project ManagementThe Manager, Project Management is a critical role supporting the growth and success of the organization. This position is responsible for planning and executing service pickups, as well as leading deployment projects. The Manager, Project Management will collaborate closely with internal departments across Diamond Assets to ensure effective communication and successful project delivery.This position will have Project Managers, Logistics Coordinators, and Recovery Specialists reporting directly to it and will oversee their performance and development.This role reports directly to the Senior Vice President of Operations.Roles & ResponsibilitiesProvide weekly/monthly reports as needed on pickup coordination and service projectsUpdate and manage ERP systems in coordination with necessary pickup or service informationReview and collaborate with CSM team on availability and pickup schedulingEnsure necessary project details are obtain from CSM via SalesforceManage via field operations via Salesforce throughout the pickup processCoordinate pickups/services utilizing Diamond Asset team of Asset Recovery SpecialistsUtilize third party resources to complete pickup/services when applicableCoordinate mail in process; utilize third party services when applicableEffectively communicate with shipping & receiving personnelOversight intake process to ensure pickup quantities are correct; investigate pickup discrepanciesOperate with regards to efficiencies and cost reductions for both pick up and service operationsOversight of device evaluation reports for Diamond Assets Customers. Maintaining that customer reports are completed in a timely manner to ensure on-time paymentSupport the Project Manager–Enterprise, Project Manager–Education, and the Project Management Lead in developing and implementing new processes and procedures.Perform other duties as neededKey Skills & QualificationsMust be organized, logical, and willing to adapt quicklyMust have effective problem-solving skillsMust have high level of education and experience within fast paced service environmentKnowledge of geographies and mappingReliable transportation requiredCoaching, mentoring and leadership ability within a small team settingEffective communication, including writing, speaking and interpersonal communicationExcellent organization and time management skillsGreat collaboration and teamwork skills