Guest Service Agent

Job Details Location: Virginia Beach, VA 23451 Position Type: Seasonal Education Level: High School Travel: Negligible Job Shift: Any Job Category: Hospitality - Hotel Job Title Guest Service Agent Company Shamin Hotels Position Overview The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in‑person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees. Essential Job Functions Greets, registers, and assigns rooms to guests. Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Date‑stamps, sorts and racks incoming mail and messages. Transmits and receives messages using equipment such as telephone, fax and switchboard. Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keeps records of room availability and guests’ accounts. Computes bill, collects payment and makes change for guests. May make, confirm and cancel reservations for guests. Posts charges such as room, food, liquor or telephone by hand or machine. May make restaurant, transportation or entertainment reservations for guests. May deposit guests’ valuables in hotel safe or safe‑deposit box. May order complimentary flowers or champagne for special guests at management’s direction. Understands and enforces the hotel company credit policies. Accounts for all cash and makes deposits in accordance with hotel and company policies. Communicates effectively with other front office and hotel departments. Reports to work for scheduled shift, on time and in uniform in accordance with company policy. Knows and complies with all company policies and procedures pertaining to this position and its duties. Takes the initiative to greet guests in a friendly and warm manner. Cross sells other Shamin Hotels. Performs other related duties as required. Qualifications Proven experience as a front desk agent preferred. Prioritization and time management skills required. Working quickly without compromising quality. Attention to detail skills required. Reliable mode of transportation required. High school diploma or GED certification or an equivalent combination of education and experience. Benefits Competitive pay. Health, dental, vision insurance. Accident and short and long term disability insurance. Pet insurance. Gym membership discounts. Paid time off. Paid holidays. Shamin Perk discounts on tickets, rental cars and attractions. Footwear discounts. 401(k) plan with company match. Employee discounts at our branded hotels. Pre‑paid legal resources for part‑time associates. Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted. #J-18808-Ljbffr