Payments (Finance Operations) Project Lead

Department OperationsLevelExperienced (Individual Contributor)LocationManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.About the Team:This strategic role is focused on transforming our financial operations by solving complex billing, reconciliation, and contractual challenges across our marketplace ecosystem to ensure cash flow integrity and efficiency.Job Description:Key ResponsibilitiesDrive Financial Contract Standardization and Compliance:Synthesize disparate contractual requirements with Brand Partners into a unified, clean financial framework to eliminate ambiguity.Drive projects with Legal and Commercial team to embed unambiguous payment and billing clauses that streamline collection and ensure contract-to-invoice accuracy.Ensure Zero-Tolerance Reconciliation Integrity:Redesign and implement robust, system-based reconciliation processes to eradicate errors leading to vendor underpayments and overpayments.Establish and audit strict financial control protocols across all payment flows to guarantee the integrity of AP and AR data ledgers.Drive Payments Automation and System Adoption:Champion the end-to-end migration of critical billing and reconciliation tasks away from manual, spreadsheet-based processes.Serve as the functional bridge between Finance and Tech, defining requirements to fully utilize and tailor the existing proprietary billing system to meet business needs and reduce manual dependency.Cross-Ecosystem Process Alignment:Coordinate process changes across all internal (Finance, Tech, Sales) and external stakeholders (Brands, 3PLs) to ensure a single, streamlined payments workflow from contract execution to final settlement.Requirements:Skills Required:Financial Operations & Control Acumen:Expert knowledge of AR/AP best practices, reconciliation methodologies, and financial controls in a high-volume transactional environment.Process Re-engineering & Automation:Proven ability to analyze complex, manual processes and successfully re-engineer them into automated, system-driven workflows.Systems Integration & Functional Ownership:Strong experience working with billing, ERP, or proprietary financial systems, including defining business requirements for system enhancements.Contractual & Commercial Translation:Demonstrated skill in translating ambiguous commercial/contractual terms into precise, actionable financial system logic and billing rules.Strategic Project Management:Ability to scope, lead, and deliver multiple projects simultaneously, focusing on measurable improvements in financial accuracy and operational efficiency.Experience:A minimum of 3-5 years of professional experience in finance operations, payments strategy, FinTech, or systems implementation is required.Preferred Field of Study (Optional/Helpful):A degree in Finance, Accounting, Operations Management #J-18808-Ljbffr Shopee